Dealing with Unexpected Charges or Time Limits
The user realizes their time is running out faster than expected, or there's an unexpected additional charge displayed. They try to understand why or how to extend their wash time.
用户发现时间比预期流逝得快，或者显示有意外的额外费用。他们试图了解原因或如何延长洗车时间。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
timer
A device or display that shows how much time is left for an activity, like in a car wash where it counts down to zero.
一种设备或显示器，用于显示活动剩余时间，例如在洗车场中倒计时到零。
counting down
When a timer decreases from a higher number to zero, often used for time-limited services like washing your car.
当计时器从较高数字减少到零时，通常用于时间有限的服务，如洗车。
upgraded packages
Improved versions of a service with extra features, costing more than the basic option, like in self-service machines.
服务的改进版本，带有额外功能，比基本选项更昂贵，例如在自助服务机器中。
extra charge
An additional fee or cost that appears unexpectedly, often due to selecting something by mistake.
意外出现的额外费用或成本，通常由于误选某项而产生。
add-on
An optional extra feature or item added to the main service, such as a special wash option in a car wash.
添加到主服务的可选额外功能或项目，例如汽车清洗中的特殊清洗选项。
double-tap
To quickly touch a screen twice, which can accidentally select an option on a touch screen interface.
快速触摸屏幕两次，这可能会在触摸屏界面上意外选择一个选项。
refund
The process of getting your money back for a payment made by mistake, common in customer service situations.
因错误支付而退还您的资金的过程，在客户服务情况下很常见。
关键句型
需要记住和练习的重要短语
Excuse me, I need some help.
This is a polite way to start a conversation and ask for assistance when you have a problem. Use it in public places like stores or service areas to get attention without being rude. It's simple present tense for stating a need.
这是开始对话并在遇到问题时寻求帮助的一种礼貌方式。在商店或服务区等公共场所使用它，可以礼貌地吸引注意力。这是一种简单的现在时，用于陈述需求。
The timer seems to be counting down really fast.
This describes a problem with time running out quickly. 'Seems to be' softens the statement to show observation. Useful for explaining issues with machines or services; practice the present continuous tense for ongoing actions.
这描述了时间快速耗尽的问题。'Seems to be' 缓和了陈述，以显示观察。用于解释机器或服务的问题很有用；练习现在进行时以用于正在进行的动作。
What does 'Pro Wash Add-on' mean?
A direct question to ask for the meaning of a term you don't understand. Use this in situations like reading signs or screens. It uses the structure 'What does [term] mean?' which is essential for clarifying information.
这是一个直接询问不理解术语含义的问题。在阅读标志或屏幕等情况下使用。它使用“What does [term] mean?”的结构，这对于澄清信息至关重要。
Sometimes the touch screen is a bit sensitive.
This explains a possible cause of a problem, using 'sometimes' for occasional issues and 'a bit' to soften the description. Helpful for troubleshooting tech problems; note the present simple for general truths.
这解释了一个问题的可能原因，使用 'sometimes' 表示偶发问题，'a bit' 来缓和描述。对故障排除技术问题有帮助；注意现在简单时用于一般真理。
Is there a way to extend my wash time?
This politely asks if something is possible, like adding more time. 'Is there a way to...' is a common pattern for requests in service scenarios. Use it when seeking options or solutions.
这是礼貌地询问某事是否可能，比如添加更多时间。'Is there a way to...' 是服务场景中请求的常见模式。在寻求选项或解决方案时使用。
I can definitely add some complimentary time for you.
This offers help confidently, with 'definitely' showing certainty and 'complimentary' meaning free. Useful for customer service responses; it uses 'can' for ability and present simple for offers.
这自信地提供帮助，'definitely'显示确定性，'complimentary'意思是免费。有助于客户服务响应；它使用'can'表示能力，现简单式用于提供。
You're welcome!
A standard response to 'thank you,' showing politeness. It's short and very common in English conversations after helping someone. Use it anytime someone thanks you for assistance.
“谢谢”的标准回应，显示礼貌。它简短，在帮助他人后的英语对话中非常常见。任何人感谢你的帮助时都可以使用。