Understanding Loyalty Program Benefits
A new customer asks about the store's loyalty program, how to sign up, and what benefits or exclusive discounts it offers.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
loyalty program
A system stores use to reward regular customers with discounts and points for shopping often. It's common in grocery stores to encourage repeat visits.
sign up
To register or join a program or service, often by providing personal information. Use this when you want to become a member of something like a store's rewards system.
benefits
The advantages or good things you get from joining something, like discounts or free items. Ask about benefits to understand why it's worth joining.
exclusive discounts
Special price reductions available only to certain customers, like members. This word 'exclusive' means not for everyone, making it feel special.
personalized offers
Custom deals made just for you based on what you buy. 'Personalized' means tailored to your habits, like emails about your favorite products.
earn points
To collect credits or rewards from purchases that you can use later. In stores, you 'earn' one point per dollar spent, for example.
redeem
To exchange points or coupons for something valuable, like a discount. Use this when turning in rewards for savings on your next shop.
app
Short for 'application,' a program on your phone for tasks like checking offers. Many stores have apps for easy access to loyalty benefits.
Key Sentences
Important phrases to remember and practice
I'm new to this area and was wondering if you have a loyalty program here?
This is a polite way to ask about something you're curious about. 'Was wondering' softens the question, making it less direct. Use it when inquiring politely in a store as a newcomer.
Are you interested in signing up today?
A helpful question from a store employee to encourage joining. The present continuous 'signing up' shows an action happening now. Use this to invite someone to register immediately.
What are the main benefits, and how do I sign up?
This combines two questions with 'and' for efficiency. 'Main benefits' focuses on key advantages. It's useful when you want details before deciding to join something.
Members get exclusive discounts on certain items each week, plus personalized offers based on your shopping habits.
This explains benefits using 'get' for receiving perks and 'plus' to add more. 'Based on' shows the reason for offers. Use this pattern to describe program advantages clearly.
You also earn points on every purchase that you can redeem for future savings.
A relative clause 'that you can redeem' adds detail. 'Earn points on every purchase' is a common phrase in rewards programs. It's great for explaining how rewards work over time.
Just your email address and phone number, and we'll create an account for you right here at the register.
Starts with 'just' to mean 'only,' simplifying the process. Future 'we'll create' promises quick help. Use this to reassure someone about easy sign-up steps.
We'll email you weekly specials, and if you download our app, you'll see your tailored offers there.
Uses conditional 'if you download' for options and 'tailored' meaning customized. 'Weekly specials' is a store term for deals. This sentence shows multiple ways to get benefits.
I think I'll sign up then. Thanks for the information!
Expresses a decision with 'I think I'll' for tentative agreement, followed by thanks. It's polite and positive. Use this to confirm joining after getting details.