Providing Customer Information and Receiving Receipt
The customer provides necessary contact information (name, phone number) for the order and receives a detailed receipt or claim ticket for pickup.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
dry cleaning
The process of cleaning clothes using chemicals instead of water, often for delicate items like shirts and dresses.
stain
A mark or spot on fabric, like coffee or ink, that needs special cleaning to remove.
sleeve
The part of a shirt or dress that covers the arm.
claim ticket
A receipt or tag given by the dry cleaner that you must show when picking up your clothes.
pickup
The action of collecting or retrieving your cleaned clothes from the store.
order number
A unique code or number assigned to your dry cleaning request for tracking.
business days
Working days from Monday to Friday, not including weekends or holidays.
estimated
An approximate or expected time or date, not exact.
Key Sentences
Important phrases to remember and practice
Do you need anything else dry cleaned today?
This is a polite question from the staff to check if the customer has more items. Use it in service situations to offer additional help. It uses 'do you need' for polite inquiries.
I just need your name and a phone number for the order.
The staff requests basic contact info simply. 'Just need' means 'only require,' making it sound easy and non-demanding. Useful when asking for minimal details in transactions.
My name is James Wilson, and my phone number is 555-123-4567.
This is how to provide personal information clearly. Use 'my name is' and 'my phone number is' to introduce yourself formally. The 'and' connects two pieces of info smoothly.
Please pay special attention to that one. It's a tricky stain.
The customer politely asks for extra care on a difficult spot. 'Pay special attention' means to focus more, and 'tricky' describes something hard. Use this to highlight issues in services.
Here's your claim ticket with your order number.
The staff hands over the receipt. 'Here's' is a casual way to give something. Useful for explaining what you're providing in customer service.
How long does it usually take for dry cleaning?
A common question about processing time. 'How long does it take' is a standard pattern for asking duration, and 'usually' means typically. Ask this when waiting for services.
Typically, it's 2-3 business days.
This gives an expected timeframe. 'Typically' means 'normally' or 'in most cases,' and the structure 'it's [number] [unit]' is simple for estimates. Use to inform customers of timelines.