Checking into a Hotel
You've just checked into your hotel room and want to get online. You either look for information in the room or call the front desk to ask for the Wi-Fi details.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
Wi-Fi
Wi-Fi is a wireless technology that allows devices like phones and laptops to connect to the internet without cables. In this dialogue, it's used to refer to the hotel's internet service.
password
A password is a secret word or code you enter to access something protected, like a Wi-Fi network. Here, it's the key to connect to the hotel's Wi-Fi.
network name
The network name, also called SSID, is the label or title given to a Wi-Fi connection so you can select it on your device. In the dialogue, it's 'HotelGuest'.
checked in
To check in means to arrive at a hotel and complete the registration process to get your room. John says he just checked in, meaning he has recently arrived.
case-sensitive
Case-sensitive means that uppercase and lowercase letters are treated differently, so 'Welcome' is not the same as 'welcome'. This is important for entering passwords correctly.
Key Sentences
Important phrases to remember and practice
Hello, this is room 305. I just checked in and wanted to ask about the Wi-Fi.
This is a polite way to introduce yourself on a phone call and state your purpose. Use it when calling a hotel front desk. 'Wanted to ask' is past tense for politeness, showing a request.
Certainly, sir. Are you looking for the network name or the password?
This shows polite customer service. 'Certainly' means 'of course' or 'yes, happily'. The question uses 'or' to offer choices, helpful when helping someone with options.
Both, please. I can't seem to find the information in the room.
'Both, please' politely requests two things. 'Can't seem to find' is a soft way to say you looked but didn't succeed, avoiding blame. Useful for expressing mild frustration.
The Wi-Fi network name is 'HotelGuest' and the password is 'Welcome2024'.
This clearly provides information. Use this structure to give details: subject + 'is' + information. It's direct and helpful in service situations like hotels or cafes.
Got it. So that's 'HotelGuest' and 'Welcome2024'. Is it case-sensitive?
'Got it' means 'I understand'. Repeating the info confirms accuracy. Asking 'Is it case-sensitive?' shows caution with tech details, common when setting up Wi-Fi.
Yes, it is case-sensitive, so please make sure to use a capital 'W' for 'Welcome'.
This explains a detail clearly. 'So' connects the reason to advice. 'Make sure to' is a polite instruction. Use this to give tips on precise actions like typing passwords.
Okay, thank you so much for your help!
This is a standard way to end a helpful conversation. 'Thank you so much' adds emphasis for extra politeness. Say it after receiving assistance to show appreciation.