Inquiring About Promotions or Delivery Time
The customer asks about ongoing promotions, discounts, or the estimated delivery time for their order.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
promotions
Special offers or deals from a business to attract customers, like sales or discounts. Use it when asking about deals in stores or restaurants.
discounts
Reductions in price. Common in shopping or ordering food. Say 'Are there any discounts?' to ask for cheaper options.
buy one, get one 50% off
A promotion where buying one item means the second is half price. It's a common sales phrase; use it to describe or ask about deals like 'BOGO half off.'
order online
To place an order through a website or app instead of by phone. Very practical for modern services; say 'Can I order online?' to check options.
free delivery
No charge for bringing the order to your location. Useful when comparing ordering methods; mention it to save money on food delivery.
delivery time
The estimated time it takes to deliver an order. Ask about it with 'What's the delivery time?' to plan your wait.
estimate
An approximate guess or calculation. In service contexts, use it like 'I estimate 40 minutes' to give a rough time.
volume of orders
The number or amount of orders being processed. Refers to busyness; useful for understanding delays, as in 'High volume means longer waits.'
Key Sentences
Important phrases to remember and practice
I'd like to order a pizza for delivery, please.
This is a polite way to start an order request. 'I'd like to' is a formal expression for 'I want to,' useful for customer service calls. Use it when beginning any food order.
Before I place the order, do you have any current promotions or discounts running?
A question to check for deals before committing. 'Running' means ongoing; this sentence teaches how to inquire politely about savings in transactions.
We have a 'buy one, get one 50% off' on all large pizzas right now.
Describes a specific promotion. The structure uses quotes for the deal name; learn this to explain or respond about sales offers clearly.
And if you order online, you get free delivery.
Explains a benefit of online ordering. 'If you... you get...' is a conditional sentence showing advantages; use it to highlight perks in recommendations.
What about the delivery time? How long does it usually take for a delivery around this time?
Asks for timing details. 'What about...?' transitions topics smoothly; 'usually' and 'around this time' add specificity, great for planning questions.
For deliveries within our standard zone, it's usually between 30 to 45 minutes, depending on the current volume of orders.
Gives an estimated range with conditions. 'Between... to...' for ranges, 'depending on' for variables; useful for service responses to set expectations.
You're welcome! Let us know if you have any other questions.
A polite closing. 'You're welcome' responds to thanks; 'let us know' invites further help. Common in customer service to end conversations nicely.