Confirming Delivery Address Details
The customer service representative asks the customer to re-confirm their delivery address to ensure there were no errors that might have caused the issue.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
assisting
Helping or supporting someone; used when offering service, like in customer support calls.
tracking information
Details about the location and status of a package during shipping; useful when checking delivery updates online.
out for delivery
A status meaning the package is on its way to the customer and expected to arrive soon; common in shipping apps.
shipping address
The location where a package is sent; always confirm it to avoid mistakes in deliveries.
rule out
To exclude or eliminate something as a possible cause; used when investigating problems.
double-check
To verify something again for accuracy; important for details like addresses or numbers.
investigation
An official inquiry to find out what happened; used here for checking delivery issues with a company.
delay
A situation where something takes longer than expected; common in shipping or travel contexts.
Key Sentences
Important phrases to remember and practice
What can I help you with?
A polite way to ask how to assist someone; use this at the start of customer service calls. It's simple present tense for general offers.
I'm calling about an online order, number 7890123.
Introduces the purpose of the call with specific details; useful for inquiries. Note the use of 'about' to specify the topic.
Can you please confirm the shipping address for me?
Politely requests verification; 'can you please' makes it courteous. Use this when needing to check information to avoid errors.
This will help us rule out any address errors.
Explains the reason for a request; shows future benefit with 'will help.' Practical for customer service to build trust.
Let me just double-check the postal code.
Suggests verifying details again; 'let me' is a soft way to perform an action. Use in conversations to ensure accuracy.
I'll open an investigation with the shipping carrier immediately.
Promises action on a problem; future tense 'I'll' shows commitment. Useful for resolving complaints quickly.
You should hear back within 24-48 hours.
Gives an expected timeline; 'should' expresses probability. Helps set expectations in service interactions.