Concluding the Call & Relaying Plans
You politely thank the caller, assure them the message will be delivered, and indicate when the person they called will likely receive it or be able to return the call.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
make sure
This phrase means to ensure or check that something happens or is done correctly. It's useful when promising to handle a task, like relaying a message.
absolutely
This word means completely or definitely yes. It's a strong way to agree or confirm something, often used in polite conversations to show enthusiasm.
lunch break
This refers to the time during the workday when people stop to eat lunch, usually 30-60 minutes. It's common in office or school settings.
confirm
To confirm means to verify or agree that information is correct. It's practical for follow-ups, like asking someone to reply to say they understand.
will do
This is a casual way to say 'I will do it' or 'understood.' It's a quick response to instructions in everyday English.
right away
This means immediately or without delay. Use it to describe quick actions, like checking a phone as soon as possible.
no problem
This phrase means it's not difficult or you're welcome. It's a polite, informal way to respond to thanks.
have a good one
This is an informal goodbye meaning 'have a good day' or 'take care.' It's casual and friendly, often used in American English at the end of calls.
Key Sentences
Important phrases to remember and practice
I've got all that down.
This sentence means 'I've noted or written everything.' It's useful for confirming you've recorded information during a call. The phrase 'got it down' is idiomatic for taking notes.
Just make sure John gets the message about the meeting change.
This is a polite request to ensure someone receives important info. 'Make sure' emphasizes responsibility. Use it when relaying updates like schedule changes.
I'll make sure he gets it as soon as he's back from his lunch break.
This promises quick action using 'as soon as' for immediacy after an event. It's helpful for assuring callers about timing. 'Lunch break' is a common noun phrase.
He should be in by 1 PM.
This expresses an expected arrival time with 'should be' for probability. 'By' means no later than. Use it to give time estimates in messages.
Tell him if he can, just a quick text back to confirm would be great.
This suggests an optional action politely with 'if he can' and 'would be great' for softness. It's useful for requesting confirmations without pressure.
Will do. I'll include that in the message.
'Will do' is a short affirmative response, followed by a promise. This pattern shows agreement and adds details. Great for casual confirmations.
No problem at all, Michael. Have a good one!
This ends a call politely with 'no problem' for thanks and 'have a good one' as a friendly goodbye. It's informal and common in American English to wrap up conversations.