Initial Confirmation Call
A person makes a call to confirm the pre-arranged appointment details, expecting everything to be correct.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
confirm
To confirm means to make sure that something is true or correct, often by checking details. It's useful when verifying plans like appointments.
appointment
An appointment is a planned meeting at a specific time, such as with a doctor or for a service. Use it when scheduling or checking times.
check-up
A check-up is a routine medical examination to ensure health is good. It's common in healthcare contexts for regular visits.
certainly
Certainly means 'of course' or 'yes, definitely,' used to respond politely and agree to a request.
double-check
To double-check means to verify information again to be absolutely sure. It's practical for avoiding mistakes in confirmations.
downtown
Downtown refers to the central business area of a city. Use it to describe urban locations for meetings or offices.
location
A location is the specific place where something happens or is situated. It's essential for giving directions or addresses.
Key Sentences
Important phrases to remember and practice
Hi, I'm calling to confirm my appointment for a check-up.
This sentence introduces the purpose of the call politely. It's useful for starting confirmation conversations. Note the structure: 'I'm calling to [verb] + purpose' for phone etiquette.
Certainly. Can I get your name, please?
This is a polite way to acknowledge and ask for information. 'Certainly' shows agreement, and 'Can I get...?' is a soft request. Use it in service roles to gather details.
I have you down for a check-up on Tuesday, May 14th, at 10:00 AM. Is that correct?
This repeats details to verify. 'I have you down for' means 'you are scheduled for.' It's practical for confirmations; the question 'Is that correct?' seeks agreement.
Yes, that's right. And it's at your main office, correct?
This confirms and adds a question. 'That's right' agrees simply, and 'correct?' is informal for verification. Use it to double-check locations in dialogues.
That's correct. Our downtown location at 123 Main Street.
This affirms and provides address details. It's concise for responses. Useful in giving directions; note how it uses 'location at [address]' for clarity.
Just wanted to double-check. Thanks for your help!
This explains the reason and thanks politely. 'Just wanted to' softens the statement. It's great for ending calls positively and showing courtesy.
You're welcome, Sarah. We'll see you then.
This is a standard polite close. 'You're welcome' responds to thanks, and 'We'll see you then' anticipates the meeting. Use it to end service conversations warmly.