Initial Confirmation Call

Dialogue8

Vocabulary7

• confirm

  To confirm means to make sure that something is true or correct, often by checking details. It's useful when verifying plans like appointments.

• appointment

  An appointment is a planned meeting at a specific time, such as with a doctor or for a service. Use it when scheduling or checking times.

• check-up

  A check-up is a routine medical examination to ensure health is good. It's common in healthcare contexts for regular visits.

• certainly

  Certainly means 'of course' or 'yes, definitely,' used to respond politely and agree to a request.

• double-check

  To double-check means to verify information again to be absolutely sure. It's practical for avoiding mistakes in confirmations.

• downtown

  Downtown refers to the central business area of a city. Use it to describe urban locations for meetings or offices.

• location

  A location is the specific place where something happens or is situated. It's essential for giving directions or addresses.

Key Sentences7

1. 1

   Hi, I'm calling to confirm my appointment for a check-up.

   This sentence introduces the purpose of the call politely. It's useful for starting confirmation conversations. Note the structure: 'I'm calling to [verb] + purpose' for phone etiquette.

2. 2

   Certainly. Can I get your name, please?

   This is a polite way to acknowledge and ask for information. 'Certainly' shows agreement, and 'Can I get...?' is a soft request. Use it in service roles to gather details.

3. 3

   I have you down for a check-up on Tuesday, May 14th, at 10:00 AM. Is that correct?

   This repeats details to verify. 'I have you down for' means 'you are scheduled for.' It's practical for confirmations; the question 'Is that correct?' seeks agreement.

4. 4

   Yes, that's right. And it's at your main office, correct?

   This confirms and adds a question. 'That's right' agrees simply, and 'correct?' is informal for verification. Use it to double-check locations in dialogues.

5. 5

   That's correct. Our downtown location at 123 Main Street.

   This affirms and provides address details. It's concise for responses. Useful in giving directions; note how it uses 'location at [address]' for clarity.

6. 6

   Just wanted to double-check. Thanks for your help!

   This explains the reason and thanks politely. 'Just wanted to' softens the statement. It's great for ending calls positively and showing courtesy.

7. 7

   You're welcome, Sarah. We'll see you then.

   This is a standard polite close. 'You're welcome' responds to thanks, and 'We'll see you then' anticipates the meeting. Use it to end service conversations warmly.