Repair Work in Progress
The technician is actively working on fixing the appliance, potentially needing to ask the customer questions, explain steps, or request access to power/water.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
drainage pump
A part in a washing machine that removes dirty water after washing clothes. Useful when talking about appliance problems.
replace
To put a new item or part in place of an old or broken one. Common in repair situations to fix things.
bucket
A round container with a handle, used for carrying or holding water or liquids. Handy for household tasks like cleaning or repairs.
residual
Something that remains after most of it has been removed, like leftover water. Used in technical contexts to describe small amounts left behind.
unplugged
Disconnected from the electrical outlet for safety. Important when working on appliances to avoid shocks.
water supply
The source or pipe that provides water to an appliance, like a washing machine. Turning it off is a safety step during repairs.
test cycle
A short run of the machine to check if it works correctly after repair. Useful for verifying fixes in appliances.
Key Sentences
Important phrases to remember and practice
It looks like the main issue with your washing machine is the drainage pump.
This sentence politely explains the problem found. 'It looks like' softens the statement, making it less direct. Useful for service professionals to inform customers about diagnoses. Grammar: Present simple for facts.
Is that a big job? And how long do you think it will take?
A polite way to ask about the difficulty and time needed for a task. 'How long do you think' shows estimation. Great for customers inquiring about repairs. Grammar: Question form with 'think' for opinions.
Do you have a bucket or something similar I could use to catch any residual water?
This requests an item politely while explaining its purpose. 'Or something similar' means an alternative is okay. Useful in repair scenarios when needing household tools. Grammar: Indirect question with 'could' for politeness.
Just a moment.
A short phrase meaning 'wait briefly.' Very common in everyday English to ask for a short pause. Use it when quickly getting something. No complex grammar; it's idiomatic.
Is the machine unplugged and the water supply turned off?
Confirms safety steps before starting work. 'And' connects two actions. Essential for technicians to ensure safety. Grammar: Yes/no question with parallel structure.
I'll let you know once I'm done and we can run a test cycle.
Promises to inform after finishing and suggests next steps. 'Once' means 'when.' Helpful for updating customers during services. Grammar: Future 'will' with time clause.
Just let me know if you need anything else.
Offers further help politely. 'Let me know' is a common phrase for communication. Use at the end of interactions to show willingness to assist. Grammar: Imperative with 'if' condition.