Scheduling the Appointment
Calling the veterinary clinic to schedule an appointment for a pet's check-up, discussing available times and the reason for the visit.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
schedule
To schedule means to arrange or book a time for an event or appointment in advance, like booking a doctor's visit.
appointment
An appointment is a planned meeting with someone, such as a doctor or veterinarian, at a specific time.
check-up
A check-up is a routine medical examination to ensure health, often used for annual visits to the doctor or vet.
flexible
Flexible means able to change or adapt easily, like having free time that can be adjusted for different schedules.
opening
An opening refers to an available slot or time when someone can be seen, like an empty spot in a doctor's calendar.
routine
Routine means a regular or standard procedure, like a normal health check without any special problems.
confirmation
Confirmation is official proof or notice that something is set, such as an email verifying an appointment time.
medical records
Medical records are documents that keep track of a person's or pet's health history, treatments, and visits to the doctor.
Key Sentences
Important phrases to remember and practice
I'd like to schedule an appointment for my dog, Max.
This sentence is a polite way to request booking a time. Use it when calling to make an appointment. 'I'd like to' is a courteous expression for requests, and 'for my dog, Max' specifies the reason and pet's name.
What days or times work best for you?
This is a question to ask about someone's availability. It's useful in service situations like booking. 'Work best for you' is an idiomatic way to inquire about preferences, showing customer service politeness.
I'm pretty flexible next week.
This expresses availability with some freedom. 'Pretty flexible' means quite adaptable in time. Use it to show you're open to different options when scheduling, helping negotiations.
We have an opening on Tuesday at 2:30 PM with Dr. Evans.
This offers specific available times. It's practical for receptionists or schedulers. Note the structure: day + time + with + person, which clearly lists options for the client to choose from.
It's just for a routine check-up, no specific concerns at the moment.
This explains the purpose of the visit simply. Useful to clarify it's not urgent. 'Routine check-up' is a common phrase for regular health exams, and 'no specific concerns' reassures it's standard.
Can I get your last name and a contact number, please?
This politely asks for personal details. Common in bookings. 'Can I get' is a soft request form, and 'please' adds courtesy. Use when confirming information over the phone.
We'll send you an email confirmation shortly.
This promises follow-up action. 'Shortly' means soon. It's reassuring for clients and shows efficiency. Use in services to build trust after booking.
Please remember to bring Max's previous medical records if you have them.
This gives helpful advice. 'If you have them' makes it conditional and non-demanding. Useful for reminding clients of preparations, using imperative 'please remember' politely.