Collecting at a Courier Service Center
A customer goes to a specific courier company's service center to pick up a package, often requiring a tracking number and ID verification.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
package
A box or wrapped item sent through mail or delivery service. Use it when talking about items you receive or send.
tracking number
A unique code used to follow the location and status of a shipped package. Always provide it when picking up deliveries.
ID
Short for identification, like a government-issued card to prove your identity. It's required for verifying who you are in services like this.
driver's license
An official card that allows you to drive and also serves as a form of ID. Common in English-speaking countries for identification.
authorization
Official permission from someone to act on their behalf. Needed when picking up items for others to avoid problems.
receipt
A document or record showing you have received an item or payment. Keep it for proof in case of issues.
sign
To write your name on a document to confirm or agree to something. Often required when receiving packages.
Key Sentences
Important phrases to remember and practice
I'm here to pick up a package.
This is a polite way to state your purpose when arriving at a service center. Use it to start a conversation clearly. The structure 'I'm here to [verb] [object]' is common for explaining why you're at a place.
Can I also see your ID, please?
A polite request for identification. 'Can I [verb]?' is a common way to ask permission. Add 'please' to be courteous. Useful in customer service situations requiring verification.
Sure, here's my driver's license.
A helpful response when offering your ID. 'Sure' means yes in a friendly way, and 'here's' is a contraction of 'here is' for handing something over. Good for showing cooperation.
Is it possible to pick up a package for my husband too?
Asks if something can be done, using 'Is it possible to [verb]?' which is a polite indirect question. Useful when requesting extra help, like for family members.
As long as you have his tracking number and a copy of his ID, or if he's given you official authorization.
Explains conditions for an action, using 'as long as' for requirements and 'or if' for alternatives. This conditional structure is practical for service rules and permissions.
Please sign here to confirm receipt of your package.
Instructs someone to sign a document. 'Please [verb]' is polite for giving directions. 'To confirm [noun]' shows purpose. Essential in formal transactions like deliveries.
Thank you! Have a good day.
A standard way to end a positive interaction. 'Have a good day' is a friendly farewell. Use it after receiving help to show appreciation.