Booking Confirmation & Contract Review
After agreeing on services and pricing, the client officially books the photographer. This involves reviewing and signing a photography service contract, understanding cancellation policies, and making an initial deposit.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
confirm
To confirm means to make something official or certain, like agreeing on a booking. Use it when finalizing plans, e.g., 'I confirm my appointment.'
booking
A booking is a reservation for a service, like a photo session. It's commonly used in services like hotels or events to mean reserving a spot.
contract
A contract is a written agreement between parties outlining terms and conditions. In business, it's essential for services to protect both sides.
cancellation policy
This refers to the rules about canceling a service and any fees involved. It's important in bookings to know your options if plans change.
refundable
Refundable means you can get your money back. Use it for deposits or payments that can be returned under certain conditions.
deposit
A deposit is a partial payment made in advance to secure a service. It's common in bookings to show commitment.
straightforward
Straightforward means simple and easy to understand. Use it to describe processes or explanations that are clear and direct.
locked in
Locked in means something is finally secured or confirmed and can't be changed easily. It's informal and used for dates or deals.
Key Sentences
Important phrases to remember and practice
It's great to finally confirm your booking.
This sentence expresses positive confirmation of a reservation. It's useful for service providers to build rapport. 'Finally' adds a sense of relief or excitement; use it in professional emails or calls when sealing a deal.
Could you clarify the cancellation policy for me, please?
This is a polite request for more information. 'Clarify' means to make something clear; it's great for asking questions without sounding demanding. Use in business discussions to show you're careful about details. Polite with 'please.'
Our standard policy states that if you cancel more than 30 days before the session, your deposit is fully refundable.
This explains a rule using conditional 'if' for policies. It's useful for stating terms clearly. 'Fully refundable' means complete return; practice this structure for contracts: 'If [condition], then [result].' Helpful in service explanations.
What's the process for making that initial payment?
This asks about steps in a procedure. 'Process' means the method or steps; 'initial payment' refers to the first amount. Use this when inquiring about payments in bookings to sound professional and organized.
You can pay the deposit directly through the link provided in the contract email.
This gives clear instructions on payment. 'Directly through' means without extra steps; it's practical for guiding clients. Use imperative 'you can' to offer options politely in customer service.
I'll review the rest of the terms and get the contract signed and the deposit paid by the end of today.
This shows commitment to action with future 'will' and time phrase 'by the end of today.' 'Terms' means conditions in a contract. Useful for responding to confirmations, demonstrating reliability in business talks.
Looking forward to capturing some beautiful memories for your family!
This is a warm closing expressing excitement. 'Looking forward to' means anticipating positively; 'capturing memories' is idiomatic for photography. Use it to end conversations on a positive note in creative services.