Situations
Choose from 5 conversations to practice
Sending a Standard Letter/Postcard
A customer wants to send a standard letter or postcard domestically or internationally and needs to purchase stamps or confirm postage.
Mailing a Parcel - Domestic/International
A customer is at the post office to mail a package, requiring assistance with packaging, choosing a shipping service (e.g., standard, express, tracked), and calculating costs based on weight and destination.
Inquiring About Missing/Delayed Mail
A customer is following up on a mail item or package that has not arrived, providing tracking information (if available) and seeking assistance to locate it or file a claim.
Purchasing Postal Supplies
A customer needs to buy various postal supplies such as envelopes, boxes, packing tape, or bubble wrap, and may ask about available sizes or types.
Registering a Mail Item
A customer wants to send an important document or item and specifically requests registered mail service for proof of posting and delivery, often needing to fill out a form.