情境
选择 5 个对话s 进行练习
Sending a Standard Letter/Postcard
A customer wants to send a standard letter or postcard domestically or internationally and needs to purchase stamps or confirm postage.
顾客想要寄送一封国内或国际的普通信件或明信片，需要购买邮票或确认邮资。
Mailing a Parcel - Domestic/International
A customer is at the post office to mail a package, requiring assistance with packaging, choosing a shipping service (e.g., standard, express, tracked), and calculating costs based on weight and destination.
顾客在邮局邮寄一个包裹，需要帮助包装、选择邮寄服务（例如，普通、快递、挂号），并根据重量和目的地计算费用。
Inquiring About Missing/Delayed Mail
A customer is following up on a mail item or package that has not arrived, providing tracking information (if available) and seeking assistance to locate it or file a claim.
顾客查询一个尚未送达的邮件或包裹，提供追踪信息（如果可用），并寻求帮助以定位或提交索赔。
Purchasing Postal Supplies
A customer needs to buy various postal supplies such as envelopes, boxes, packing tape, or bubble wrap, and may ask about available sizes or types.
顾客需要购买信封、箱子、包装胶带或气泡纸等各种邮政用品，并可能询问可用的尺寸或类型。
Registering a Mail Item
A customer wants to send an important document or item and specifically requests registered mail service for proof of posting and delivery, often needing to fill out a form.
顾客想要寄送一份重要文件或物品，并特意要求挂号服务，以便获得投递和签收证明，通常需要填写一份表格。