Reporting a Maintenance Issue
A tenant is contacting their landlord or property manager to report a common household maintenance problem, such as a leaky faucet or broken appliance.
租客联系房东或物业经理，报告常见的家庭维修问题，如水龙头漏水或电器损坏。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
maintenance
The work done to keep buildings or equipment in good condition, like fixing leaks or broken parts.
为了保持建筑物或设备良好状态而进行的工作，例如修复泄漏或损坏部件。
issue
A problem or concern that needs attention, often used in formal or polite conversations like reporting a problem.
需要注意的问题或担忧，通常用于正式或礼貌的对话中，如报告问题。
leaky
Describes something that has a hole or crack allowing liquid to escape, like a leaky pipe or faucet.
描述有孔洞或裂缝允许液体逃逸的事物，比如漏水的管道或水龙头。
faucet
A device in a sink or bathtub that controls the flow of water; it's the American English word for 'tap' in British English.
水槽或浴缸中控制水流量的装置; 它是英国英语中 'tap' 的美国英语对应词。
drip
To fall in small drops of liquid; as a noun, it means a small amount of liquid falling slowly.
液体以小滴形式落下；作为名词，指缓慢落下的少量液体。
tighten
To make something tighter by twisting or pulling, like turning a screw or knob to stop a leak.
通过扭转或拉扯使某物更紧，比如转动螺丝或旋钮来止漏。
confirm
To make sure something is true or agreed upon, often by checking details like a visit time.
为了确保某事是真实的或已同意，通常通过检查细节如访问时间。
关键句型
需要记住和练习的重要短语
Hi David, I hope you're having a good day.
This is a polite greeting to start a phone call warmly. Use it to build rapport before stating your main purpose. The present continuous 'having' shows an ongoing action.
这是一个礼貌的问候，用于温暖地开始电话通话。在陈述你的主要目的之前，使用它来建立融洽关系。现在进行时 'having' 显示正在进行的动作。
I'm calling about a maintenance issue at my apartment.
A clear way to state the reason for the call. Useful for reporting problems politely. 'About' introduces the topic, and 'issue' is a neutral word for a problem.
一种清楚说明打电话原因的方式。有助于礼貌地报告问题。'About' 引入话题，'issue' 是问题的一种中性词汇。
The faucet in my kitchen sink has started leaking quite a bit.
Describes a specific problem with details. 'Has started' uses present perfect for recent changes, and 'quite a bit' means a significant amount. Use this to explain issues clearly.
描述了一个具体问题并提供了细节。'Has started' 使用现在完成时表示最近的变化，'quite a bit' 意思是相当多的量。用这个来清楚地解释问题。
What seems to be the problem?
A common question to ask for more details. 'Seems to be' softens the question, making it polite. Useful in customer service or when helping someone.
这是一个常见的提问，用来获取更多细节。'似乎是' 使问题变得温和，显得礼貌。在客服或帮助他人时很有用。
I've tried tightening it but it didn't help.
Shows what you've already done to fix the problem. Present perfect 'I've tried' for past actions with current relevance, and 'but' contrasts failure. Good for showing initiative.
显示您已经为解决问题所做的努力。现在完成时 'I've tried' 用于过去行动与当前相关性，而 'but' 对比失败。适合展示主动性。
I'll get someone from maintenance to come take a look as soon as possible.
Promises quick action. Future 'I'll get' for offers, and 'as soon as possible' shows urgency. Use this to reassure someone when arranging help.
承诺快速行动。将来的“我会让”用于提议，“尽快”显示紧急性。用于在安排帮助时安慰某人。
Can you tell me your apartment number again?
Politely asks for repeated information. 'Again' implies it's been mentioned before. Useful for confirming details without sounding rude.
礼貌地询问重复的信息。'Again' 暗示之前已经提到过。有助于确认细节而不显得粗鲁。
We'll aim to have someone there within the next 24-48 hours.
Gives a timeframe for action. 'Aim to' means planning to do something, and 'within' specifies a range. Helpful for setting expectations in service situations.
提供了行动的时间框架。'Aim to'表示计划做某事，'within'指定了一个范围。有助于在服务情境中设定预期。
Thanks again!
A repeated thank you to end positively. Short and casual, use it to show appreciation multiple times in a conversation.
一个重复的感谢以积极结束。简短且随意，用于在对话中多次表达欣赏。