Explaining Loyalty Program Benefits
A customer service agent or sales associate is explaining the tiers, points system, and exclusive benefits of the company's loyalty program to a potential or current customer to encourage enrollment and continued engagement.
客户服务代理或销售助理向潜在或现有客户解释公司忠诚度计划的层级、积分系统和独家福利，以鼓励注册和持续参与。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
loyalty program
A system where customers earn rewards for repeated purchases to encourage ongoing business; often used in stores or online shopping to build customer relationships.
一种客户通过重复购买获得奖励的系统，以鼓励持续业务；常用于商店或在线购物中，以建立客户关系。
tiers
Levels or ranks in a program, like beginner, intermediate, and advanced; here, it refers to membership levels such as Silver, Gold, and Platinum that offer increasing benefits.
程序中的级别或等级，如初学者、中级和高级；这里，指的是会员级别，如银、金和铂金，提供不断增加的福利。
points
Units earned by customers for spending money, which can be redeemed for rewards; similar to collecting stamps or miles in frequent flyer programs.
客户通过消费赚取的单位，可兑换奖励；类似于收集邮票或常飞里程的积分系统。
accumulate
To gradually collect or build up over time; in this context, it means gathering points from purchases to reach higher levels.
逐渐随时间积累或建立；在这种情况下，它意味着通过购买积累积分以达到更高水平。
upgrade
To move to a higher level or better version; used when a customer qualifies for a superior tier in a loyalty program based on activity.
提升到更高的级别或更好的版本；当客户基于活动资格进入忠诚度计划的更高级别时使用。
exclusive
Available only to a specific group, not everyone; here, it describes special discounts or access limited to loyalty members.
仅供特定群体使用，不是每个人；在这里，它描述了仅限于忠诚会员的特别折扣或访问权限。
bonus
An extra reward or gift given without extra cost; in loyalty programs, it's often free points or perks for signing up or achieving milestones.
无需额外成本给予的额外奖励或礼物；在忠诚度计划中，通常是为注册或达到里程碑提供的免费积分或福利。
expedited shipping
Faster delivery service for orders, usually for an extra fee; a benefit in loyalty programs to make shopping more convenient for top customers.
订单的更快速交付服务，通常需额外费用；忠诚度计划中的福利，让顶级客户的购物更方便。
关键句型
需要记住和练习的重要短语
Are you familiar with it?
This polite question checks if the listener knows about something; useful in customer service to gauge knowledge and start explanations. It uses present perfect 'are you familiar' for ongoing familiarity, common in professional conversations.
这个礼貌的问题检查听众是否了解某件事；在客户服务中用于评估知识水平并开始解释。它使用现在完成时 'are you familiar' 来表示持续的熟悉感，在专业对话中很常见。
What's it all about?
A casual way to ask for a summary or main details; great for learners to use when seeking information. It's informal but clear, showing curiosity without being too direct.
一种随意询问摘要或主要细节的方式；非常适合学习者在寻求信息时使用。它是非正式的但清晰的，显示出好奇心而不会太直接。
You earn points for every purchase – one point for every dollar spent.
This explains a reward system simply; useful for describing benefits. Note the dash for additional detail and the structure 'for every X' to show ratios, which is practical in sales talks.
这简单解释了奖励系统；有助于描述福利。请注意破折号用于额外细节，以及“for every X”的结构用于显示比率，这在销售谈话中很实用。
You automatically upgrade as you accumulate more points within a year.
Describes a process of advancement; helpful for explaining rules in programs. 'Automatically' means without extra action, and 'as you accumulate' uses a clause for condition, key for intermediate grammar practice.
描述了一个晋升过程；有助于解释程序中的规则。“Automatically”意味着无需额外行动，“as you accumulate”使用条件从句，是中级语法练习的关键。
They receive double points on all purchases.
Highlights a specific perk; use this to discuss advantages. 'Double points' means twice as many, and 'on all purchases' specifies the scope, making it a clear pattern for benefit descriptions.
突出特定福利；使用此来讨论优势。“双倍积分”意味着两倍那么多，“在所有购买中”指定范围，使其成为福利描述的清晰模式。
How do I sign up?
A direct question for joining something; essential in customer interactions. It's simple present for general instructions, and learners can use it in stores or apps to show interest.
一个直接用于加入某事的问句；在客户互动中必不可少。它使用一般现在时用于一般指示，学习者可以在商店或应用中使用它来表达兴趣。
As a thank you for signing up, you'll receive an immediate 100 bonus points!
Expresses gratitude with a reward; polite and encouraging in sales. 'As a thank you' is a common phrase for appreciation, and 'you'll receive' is future simple for promises, useful for positive persuasion.
以奖励表达感激；在销售中礼貌且鼓舞人心。'As a thank you' 是常见的表达感激的短语，'you'll receive' 是用于承诺的将来简单时，对积极说服很有用。
It sounds like a great way to save and get more out of my shopping here.
Shows agreement and benefit summary; ideal for closing conversations positively. 'Sounds like' expresses opinion based on hearing, and the infinitive 'to save' lists purposes, helping learners express enthusiasm.
显示同意和益处总结；适合以积极方式结束对话。「Sounds like」表达基于听到的意见，不定式「to save」列出目的，帮助学习者表达热情。