Changing Account Information
The customer calls to update personal information such as their address, phone number, or email on their credit card account.
客户致电更新其信用卡账户上的个人信息，例如地址、电话号码或电子邮件。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
update
To change or add new information to make it current, like changing your address on an account.
更改或添加新信息以使其保持最新，例如更改账户中的地址。
verification
The process of checking or confirming someone's identity or details to ensure security.
检查或确认某人身份或详细信息的过程，以确保安全。
account number
A unique series of numbers that identifies your bank or credit card account.
一串独特的数字，用于识别您的银行账户或信用卡账户。
mailing address
The address where you receive physical mail, like letters or bills.
接收实体邮件的地址，例如信件或账单。
zip code
A short code of numbers used in the US postal system to identify a specific area for mail delivery.
美国邮政系统中用于识别邮件投递特定区域的短数字代码。
email address
A unique string of characters used to send and receive electronic mail, like [email protected].
用于发送和接收电子邮件的唯一字符字符串，例如 [email protected]。
successfully
Done in a way that works well without any problems or errors.
以一种没有问题或错误的好方式完成。
关键句型
需要记住和练习的重要短语
I'm calling to update some personal information on my credit card account.
This sentence introduces the purpose of the call politely. Use it when contacting customer service to explain why you're calling. 'I'm calling to' is a common pattern for stating reasons over the phone.
这句话礼貌地介绍了打电话的目的。在联系客服时，使用它来解释你打电话的原因。'我打电话是为了'是电话中说明原因的常见模式。
Can I please get your full name and account number for verification?
A polite request for identification details. 'Can I please get' is a courteous way to ask for information in service situations. 'For verification' explains the reason, which builds trust.
对身份细节的礼貌请求。'Can I please get' 是服务情境中礼貌地请求信息的方式。'For verification' 解释了原因，从而建立信任。
What is your new mailing address, including the city, state, and zip code?
This asks for specific details in a structured way. Use 'including' to specify what information is needed. It's useful for gathering complete address info in formal updates.
这以结构化的方式询问具体细节。使用‘including’来指定所需信息。在正式更新中收集完整地址信息很有用。
Alright, 123 Main Street, Apartment 4B, Anytown, California, Zip 90210. Is that correct?
Repeating information back for confirmation. 'Alright' shows acknowledgment, and 'Is that correct?' is a key question to verify accuracy before proceeding, preventing mistakes.
为了确认而重复信息。'Alright' 表示认可，而 'Is that correct?' 是验证准确性的关键问题，在继续之前防止错误。
Also, I'd like to update my email address. My new email is [email protected].
Introducing an additional request with 'Also, I'd like to.' This polite structure ('I'd like to') is common for making requests. Share details clearly after stating the intent.
使用 'Also, I'd like to.' 引入一个额外的请求。这种礼貌的结构（'I'd like to'）在提出请求时很常见。在说明意图后，清楚地分享细节。
Is there anything else you need to update today?
Offering further assistance. 'Is there anything else' is a standard phrase in customer service to check for more needs. 'Today' specifies the current interaction.
提供进一步帮助。'还有其他什么' 是客服中检查更多需求的标准短语。'今天' 指定了当前的互动。
Your address and email have been successfully updated.
Confirming completion in passive voice ('have been updated') to focus on the action. Use this to reassure the customer that changes are done without issues.
使用被动语态（'have been updated'）确认完成，以关注行动本身。用此来向客户保证更改已无问题完成。
No, that's everything. Have a great day!
Politely ending the conversation. 'That's everything' means no more requests. 'Have a great day' is a friendly closing phrase used in American English service interactions.
礼貌地结束对话。'那就是全部'表示没有更多请求。'祝你有美好的一天'是美国英语服务互动中使用的友好结束语。