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Reporting a Lost or Stolen Card

报告信用卡丢失或被盗

The customer calls to report their credit card lost or stolen, requests immediate cancellation, and asks for a replacement card.

客户致电报告信用卡丢失或被盗,要求立即取消并申请补办新卡。

对话

聆听并跟进对话

1
Sarah (Female)
Hello, I need to report a lost credit card immediately.
你好,我需要立即挂失一张信用卡。
2
John (Male)
Certainly, Ma'am. Can I please have your full name and account number or the last four digits of your card for verification?
好的,女士。请问您的全名和账户号码,或者您卡片的后四位数字以便核实?
3
Sarah (Female)
My name is Sarah Miller, and the last four digits of the card were 7890. It's a Visa card.
我叫萨拉·米勒,卡片后四位是7890。它是一张维萨卡。
4
John (Male)
Thank you, Ms. Miller. I've located your account. I'm now cancelling the card ending in 7890 to prevent any unauthorized transactions. Was this card lost or stolen?
谢谢您,米勒女士。我已找到您的账户。我正在取消尾号为7890的卡片,以防止任何未经授权的交易。这张卡是丢失还是被盗了?
5
Sarah (Female)
I believe it was stolen from my purse earlier today. I noticed it was missing about an hour ago.
我相信它今天早些时候从我的钱包里被偷了。我大约一小时前才发现它不见了。
6
John (Male)
I'm sorry to hear that. I've noted it as stolen. Would you like us to issue a new replacement card? It typically arrives within 5-7 business days.
很抱歉听到这个消息。我已记录为被盗。您需要我们补发一张新卡吗?通常会在5-7个工作日内送达。
7
Sarah (Female)
Yes, please. Can you send it to my billing address on file? Also, will the card number be different?
是的,请。能寄到我的账单地址吗?另外,卡号会不一样吗?
8
John (Male)
Yes, the new card will have a different number for security purposes, and we'll send it to your billing address. Is there anything else I can assist you with today?
是的,出于安全考虑,新卡会有一个不同的卡号,我们会把它寄到您的账单地址。今天我还能为您提供其他帮助吗?
9
Sarah (Female)
No, that's all. Thank you for your help.
不,就这些了。谢谢你的帮助。
10
John (Male)
You're welcome, Ms. Miller. Have a good day.
不客气,米勒女士。祝您有美好的一天。

词汇

对话中的必备词汇和短语

report

To report something means to officially tell someone about an incident, like a lost item. In this context, it's used to inform the credit card company about a lost card so they can take action.

报告某事意味着正式向某人报告一个事件,比如丢失的物品。在这个上下文中,它用于向信用卡公司报告丢失的卡,以便他们采取行动。

lost

Lost means something is missing and you cannot find it. Here, it's used to describe a credit card that the owner cannot locate.

Lost 表示某物丢失了,你找不到它。这里,它用于描述持卡人无法找到的信用卡。

stolen

Stolen means taken from someone without permission, often by a thief. In the dialogue, it's contrasted with 'lost' to explain how the card disappeared.

Stolen 意味着未经许可从某人那里拿走,通常是由小偷。在对话中,它与 'lost' 形成对比,以解释卡是如何消失的。

verification

Verification is the process of checking information to confirm it's correct. Companies use it to ensure they're talking to the right person before making changes.

验证是检查信息以确认其正确性的过程。公司使用它来确保在进行更改前与正确的人交谈。

account number

An account number is a unique set of digits that identifies your bank or credit card account. It's often used for identification during calls.

账户号码是一组独特的数字,用于识别您的银行或信用卡账户。它经常在通话中用于身份验证。

cancelling

Cancelling means stopping or ending something, like deactivating a card to prevent misuse. It's a gerund form showing ongoing action.

取消意味着停止或结束某事,比如停用一张卡以防止滥用。它是动名词形式,表示正在进行的动作。

unauthorized

Unauthorized means not allowed or approved by the owner. It's commonly used in finance to describe illegal use of a card.

Unauthorized 意思是不被所有者允许或批准的。它常用于金融领域,以描述卡片的非法使用。

replacement

A replacement is a new item given to take the place of a lost or damaged one. Here, it refers to a new credit card sent to the customer.

替换品是提供给丢失或损坏物品的新物品。这里,它指的是发送给客户的新信用卡。

billing address

Billing address is the official address where bills or statements are sent. It's used for security to confirm the customer's location.

账单地址是发送账单或对账单的官方地址。它用于安全目的,以确认客户的位置。

关键句型

需要记住和练习的重要短语

Hello, I need to report a lost credit card immediately.

This is a polite and direct way to start a call for urgent issues. 'Immediately' adds emphasis on speed. Useful for emergencies; use it when you need quick help with a lost item.

这是开始紧急问题电话的礼貌而直接的方法。「立即」强调了速度。对于紧急情况有用;当您需要丢失物品的快速帮助时使用它。

Can I please have your full name and account number or the last four digits of your card for verification?

This is a formal request for identification info. 'Or' offers alternatives, and 'for verification' explains the purpose. It's useful in customer service to confirm identity securely.

这是一个正式的身份信息请求。'或者'提供备选方案,'用于验证'解释了目的。在客户服务中,用于安全确认身份很有用。

I'm now cancelling the card ending in 7890 to prevent any unauthorized transactions.

This sentence uses present continuous ('I'm now cancelling') for ongoing action and 'to prevent' for purpose. It's practical for explaining security steps in financial calls.

这个句子使用现在进行时('I'm now cancelling')表示正在进行的动作,以及 'to prevent' 表示目的。它在金融通话中解释安全步骤时很实用。

Would you like us to issue a new replacement card? It typically arrives within 5-7 business days.

A polite offer using 'would you like' for suggestions. 'Typically' means usually, and the time frame gives expectations. Use this when offering services with details.

使用“would you like”来提出建议的礼貌表达。“Typically”意思是通常,时间范围提供预期。用于提供带有细节的服务时。

Yes, please. Can you send it to my billing address on file?

Short and polite agreement with 'Yes, please,' followed by a question. 'On file' means already recorded. Useful for confirming details in transactions.

简短而礼貌的同意,以'是的,请'开头,后跟一个问题。'On file'意思是已经记录。用于在交易中确认细节。

Is there anything else I can assist you with today?

A common closing question in service calls to check for more needs. 'Assist you with' is formal for helping. Use it to end conversations professionally.

服务通话中常见的结束问题,用于检查更多需求。'Assist you with' 是正式的帮助表达。用于专业地结束对话。