Activating a New Credit Card
The customer calls to activate a newly received credit card and may need to confirm personal details or set up a PIN.
客户致电激活新收到的信用卡，可能需要确认个人信息或设置密码。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
activate
To make something ready for use, like turning on a new credit card so you can start using it.
使某物准备好使用，例如激活一张新信用卡，以便您可以开始使用它。
verify
To check or confirm that information is correct, often for security reasons in customer service.
检查或确认信息是否正确，通常是为了安全原因在客户服务中。
confirm
To agree or state that something is true, used politely to double-check details.
同意或声明某事是真实的，用礼貌的方式双重检查细节。
billing address
The address where your bills or statements are sent, important for account verification.
您的账单或对账单发送到的地址，对账户验证很重要。
PIN
Personal Identification Number; a secret four-digit code to protect your credit card or bank account.
个人识别号码；用于保护信用卡或银行账户的秘密四位数字代码。
set up
To create or establish something new, like setting up a password or account feature.
创建或建立新的事物，例如设置密码或账户功能。
keypad
The set of number buttons on a phone or device used for entering digits.
手机或设备上用于输入数字的一组数字按钮。
pound key
The # symbol key on a phone keypad, often used to end or confirm an entry in automated systems.
电话键盘上的 # 符号键，常用于在自动化系统中结束或确认输入。
关键句型
需要记住和练习的重要短语
Hello, I received my new credit card in the mail today and I'd like to activate it.
This is a polite opening for a service call. 'I'd like to' is a formal way to express a request, useful for starting customer service conversations. It uses present perfect 'have received' to talk about a recent event.
这是服务电话的礼貌开场白。'I'd like to' 是一种正式表达请求的方式，有助于开始客户服务对话。它使用现在完成时 'have received' 来谈论最近的事件。
Certainly, I can help you with that. To activate your card, I'll need to verify a few details with you first.
A helpful response from service reps. 'Certainly' means 'of course,' showing willingness. 'I'll need to' explains a necessary step politely, common in verification processes.
服务代表的有帮助回应。'Certainly' 意思是 '当然'，显示出意愿。'I'll need to' 礼貌地解释必要的步骤，在验证过程中很常见。
Could you please confirm your full name and the last four digits of your Social Security Number?
This asks for personal info securely. 'Could you please' is a very polite request form. 'Last four digits' refers to partial info for privacy, useful in ID checks.
这是安全地请求个人信息。'Could you please' 是一种非常礼貌的请求形式。'Last four digits' 指的是为了隐私而提供的部分信息，在身份验证中很有用。
Thank you, Lisa. And just to confirm, is the billing address on file 123 Main Street, Anytown?
Follows up on details. 'Just to confirm' softens the question. 'On file' means information already stored in the system, a common phrase in banking.
跟进细节。'Just to confirm'缓和了问题。'On file'表示系统已存储的信息，是银行业常见的短语。
Would you like to set up a PIN for your card at this time, or would you prefer to do that online later?
Offers options politely. This uses a choice structure with 'or' and alternatives like 'at this time' vs. 'later,' helpful for giving customers choices in services.
礼貌地提供选项。这使用“或”和备选方案如“此时”对“稍后”的选择结构，有助于为客户提供服务选择。
No problem. Please enter a four-digit PIN using your phone's keypad now.
Gives instructions clearly. 'No problem' means 'it's easy' or 'sure.' Imperative 'please enter' directs action, useful for guiding users in phone interactions.
给出清晰的指示。“No problem”意思是“容易”或“当然”。祈使句“please enter”指导行动，有助于在电话互动中引导用户。
You're very welcome. Is there anything else I can assist you with today?
Standard closing question. 'You're very welcome' responds to thanks. 'Assist you with' is formal for 'help,' and this checks for more needs, common in service calls.
标准结束问题。'You're very welcome'回应感谢。'Assist you with'是'help'的正式说法，这检查更多需求，在服务通话中常见。
No, that's all for now. Have a great day!
Ends the call politely. 'That's all' means no more questions. 'Have a great day' is a friendly goodbye, used in American English customer service.
礼貌地结束通话。'That's all' 表示没有更多问题。'Have a great day' 是美国英语客服中使用的友好告别语。