Utility Bill Inquiry
Calling utility companies to understand billing, report issues, or set up new service
Situations
Choose from 6 conversations to practice
Understanding a High Bill
A customer calls the utility company because their latest bill is significantly higher than usual and they want to understand why.
Disputing a Charge
A customer believes there's an incorrect charge on their bill, such as a service they didn't use or an overcharge, and wants to dispute it.
Reporting a Service Outage
A customer calls to report an issue with their service, such as a power outage, water leak, or gas smell, and needs assistance.
Setting Up New Service
A new resident or business owner calls the utility company to initiate water, electricity, or gas service at a new address.
Changing Payment Method/Due Date
A customer calls to update their payment information, set up automatic payments, or request a change to their bill's due date.
Requesting a Payment Extension
A customer is unable to pay their bill by the due date and calls to request a payment extension or discuss payment plan options.