Pre-ordering or Special Ordering a Book
A customer wants to pre-order an upcoming release or special order a book that is not typically stocked, discussing the process with a staff member.
顾客想预订即将发行的新书，或特别订购一本不常备货的书，并与店员讨论订购流程。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
out of stock
This phrase means that a product, like a book, is not available for purchase right now because it has all been sold. It's commonly used in stores to explain why something can't be bought immediately.
这个短语的意思是像书籍这样的产品目前无法购买，因为全部售罄。它常用于商店中解释为什么某些东西不能立即购买。
special order
A special order is when you request a store to bring in a specific item that's not in their regular stock, often from a supplier. It's useful for getting rare or unavailable books.
特别订单是指您要求商店从供应商处带来特定物品，该物品不在其常规库存中。这对于获取稀有或不可用的书籍非常有用。
ISBN
ISBN stands for International Standard Book Number, a unique code used to identify books worldwide. It's like a book's ID number, helpful for ordering or searching accurately.
ISBN 是 International Standard Book Number 的缩写，是一个用于全球识别书籍的唯一代码。它就像书籍的身份证号码，有助于准确订购或搜索。
depleted
Depleted means completely used up or exhausted, like when all copies of a book are gone. It's a formal way to say 'out of stock' in business contexts.
耗尽的意味着完全用尽或耗尽，就像一本书的所有副本都卖光了。它是商业语境中说“缺货”的正式方式。
shipment
A shipment is a delivery of goods from a supplier to a store or customer. In bookstores, it refers to new books arriving from publishers.
shipment 是指供应商向商店或客户交付货物。在书店中，它指的是从出版商那里到达的新书。
deposit
A deposit is a partial payment made upfront to secure an order, ensuring the item is reserved for you. It's common in special orders to cover potential costs.
定金是预先支付的部分款项，用于确保订单，保留物品供您使用。在特殊订单中很常见，以覆盖潜在成本。
pre-order
To pre-order means to place an order for a product, like a book, before its official release date. This guarantees you get a copy as soon as it's available.
预订是指在产品（如书籍）的正式发布日期之前下订单。这保证您能在产品可用时立即获得一份。
newsletter
A newsletter is a regular email or publication sent by a company to subscribers with updates, news, or promotions. Signing up helps you stay informed about new book releases.
新闻通讯是公司定期发送给订阅者的电子邮件或出版物，包含更新、新闻或促销信息。注册可以帮助您了解新书发行。
关键句型
需要记住和练习的重要短语
Excuse me, I'm looking to get a copy of 'The Midnight Library' but it seems to be out of stock. Is it possible to special order it?
This sentence is a polite way to start a conversation in a store, explain what you want, and ask about alternatives like special ordering. It's useful for intermediate learners because it combines a request for help ('Excuse me') with a question about availability and options. The structure uses 'but' to contrast the problem with a solution question.
这句话是礼貌地在商店开始对话的方式，解释你想要什么，并询问像特别订购这样的替代选项。它对中级学习者有用，因为它将求助（“打扰一下”）与关于可用性和选项的问题结合。结构使用“但”来对比问题与解决方案问题。
Let me check for you.
This is a helpful response from staff, meaning 'I'll look into it for you.' It's a common customer service phrase that's easy to use in service jobs. For learners, it shows how to offer assistance politely without committing immediately, using 'let me' for permission to act.
这是工作人员的有帮助回应，意思是‘我来帮你查一下。’这是服务行业常用客服短语，易于在服务工作中使用。对于学习者来说，它展示了如何礼貌地提供帮助而不立即承诺，使用‘让我’来请求行动许可。
No problem, I can find it with the title and author.
This reassures the customer that the issue isn't a big deal and explains how the task will be done. It's practical for showing flexibility in problem-solving. The grammar uses 'no problem' as an idiom for 'that's okay,' followed by a simple future action with 'can' for ability.
这让客户放心问题不是什么大事，并解释任务将如何完成。它在展示问题解决的灵活性方面很实用。语法上，使用 'no problem' 作为 'that's okay' 的习语，后面跟着用 'can' 表示能力的简单将来行动。
Okay, so what's the process for special ordering? How long does it usually take?
This asks for details on a procedure and timeline, useful when inquiring about services. It demonstrates question chaining for gathering information efficiently. 'What's the process' is a key phrase for understanding steps, and 'usually' softens the question to general expectations.
这是在询问程序和时间线的细节，在咨询服务时很有用。它展示了通过问题链来高效收集信息。'流程是什么'是理解步骤的关键短语，而'通常'则使问题柔和地指向一般期望。
Typically, a special order takes about 7-10 business days, depending on the publisher.
This explains an average timeframe with conditions, helpful for setting expectations. It's useful in business English to use 'typically' for common cases and 'depending on' for variables. The structure provides specific numbers and reasons, making it clear and informative.
这解释了带有条件的平均时间框架，有助于设定期望。在商务英语中，使用“typically”表示常见情况，使用“depending on”表示变量很有用。该结构提供具体数字和原因，使其清晰且信息丰富。
We'd require a small deposit upfront, and then we'll call you as soon as it arrives.
This outlines next steps in an order process, using conditional language. It's practical for service dialogues. 'We'd require' is a polite way to state needs (contraction of 'we would'), and 'as soon as' shows immediacy in future actions.
这概述了订单流程中的下一步，使用条件语言。它适用于服务对话中实际使用。“We'd require”是一种礼貌地陈述需求的方式（“we would”的缩写），而“as soon as”显示了未来行动的即时性。
That sounds manageable.
This expresses agreement or acceptance of a plan, meaning it's doable or not too difficult. It's a casual, positive response in negotiations. For learners, it's an idiom to show approval without overcommitting, useful in everyday conversations.
这表达了对计划的同意或接受，意思是它可行或不太困难。它是谈判中随意、积极的回应。对于学习者来说，它是一个习语，用于在不过度承诺的情况下表示认可，在日常对话中很有用。
That's a good idea about the newsletter. I'll definitely do that.
This acknowledges a suggestion positively and commits to it. It's great for responding to advice. The structure uses 'that's a good idea' for agreement, followed by 'I'll definitely' for strong future intention with 'definitely' emphasizing certainty.
这积极认可了一个建议并承诺执行它。非常适合回应建议。结构使用 'that's a good idea' 表示同意，接着用 'I'll definitely' 表示强烈的未来意图，其中 'definitely' 强调确定性。