Locating a Specific Title
A customer is looking for a book with a known title but can't find it on the shelves and approaches a staff member for assistance.
顾客知道一本书名，但找不到这本书，于是向店员求助。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
excuse me
A polite phrase used to get someone's attention or interrupt them gently, like starting a conversation in a store.
一种礼貌的表达，用于吸引某人的注意或温和地打断他们，例如在商店开始对话。
specific
Means particular or exact, not general. Use it when you want something very precise, like a specific book title.
意味着特定或精确的，而不是一般的。当你想要非常精确的东西时使用它，比如一个特定的书名。
title
The name of a book, movie, or song. In bookstores, ask for the title to find what you're looking for.
一本书、电影或歌曲的名称。在书店里，询问标题以找到您要找的。
fiction
A type of book that tells made-up stories, not real events. Many bookstores have a fiction section for novels.
一种讲述虚构故事的书籍，不是真实事件。许多书店有小说区。
out of stock
Means something is sold out and not available right now. Common in shopping when items are temporarily unavailable.
表示某物已售罄，目前不可用。在购物中常见，当物品暂时不可用时。
copies
Multiple versions of the same book or item. Use it to talk about how many are available, like 'a few copies in stock'.
同一本书或物品的多个版本。用于谈论有多少可用，例如 '库存中有几份'。
shelf
A flat surface in a store or library where books are placed and displayed for customers to see.
商店或图书馆中用于放置和展示书籍以供顾客观看的平面表面。
关键句型
需要记住和练习的重要短语
Excuse me, I'm looking for a specific book but I can't seem to find it. Would you be able to help?
This is a polite way to ask for help in a store. 'Can't seem to find it' softens the statement to sound less direct. Use it when you need assistance locating something. The question 'Would you be able to help?' is a conditional polite request.
这是商店里礼貌地寻求帮助的方式。“好像找不到”软化了陈述，使其听起来不那么直接。当您需要帮助找到东西时使用它。“您能帮忙吗？”是一个条件性的礼貌请求。
Certainly! What's the title you're looking for?
A helpful response offering assistance. 'Certainly' means 'of course' and shows eagerness. 'What's the title you're looking for?' uses a contraction and focuses on key information. Useful for service workers to gather details quickly.
一个提供帮助的有用回应。'Certainly' 意思是 '当然'，显示出热情。'What's the title you're looking for?' 使用了缩写，并专注于关键信息。有助于服务人员快速收集细节。
It's called 'The Midnight Library' by Matt Haig.
This introduces a book by its title and author. 'It's called' is a common way to name something. Include the author for clarity. Practice this pattern for recommending or asking about books: 'It's called [title] by [author]'.
这是通过标题和作者介绍一本书。'It's called' 是命名某事物的一种常见方式。为了清晰起见，包括作者。请练习这个模式，用于推荐或询问书籍：'It's called [title] by [author]'。
We usually keep that in the fiction section, near the front of the store. Have you checked there?
Gives location details using 'usually keep' for habitual placement. 'Have you checked there?' is a present perfect question to confirm actions. Useful for directing customers and politely asking about their efforts.
使用“usually keep”提供习惯性放置的位置细节。“Have you checked there?”是用于确认行动的现在完成时疑问句。有助于指导客户并礼貌地询问他们的努力。
Yes, I did, but I couldn't spot it. Maybe it's out of stock?
Responds to a question with 'Yes, I did' (past tense confirmation) and contrasts with 'but'. 'Couldn't spot it' means couldn't see it. 'Maybe it's out of stock?' suggests a possibility. Use this to explain problems and guess reasons.
用'Yes, I did'（过去时确认）回应问题，并用'but'对比。'Couldn't spot it'意思是没看到它。'Maybe it's out of stock?'建议一种可能性。用这个来解释问题并猜测原因。
Let me check our system for you.
Offers to look something up politely with 'Let me' (permission to act). 'Our system' refers to a computer database. This is practical for customer service when verifying availability.
使用'Let me'礼貌地提出查找某事（行动许可）。'Our system'指的是计算机数据库。这在客服验证可用性时很实用。
It looks like we have a few copies in stock. Let me walk you over to the exact spot.
Reports information with 'It looks like' for tentative statements. 'A few copies in stock' means some available. 'Let me walk you over' offers personal guidance. Useful for reassuring customers and providing help.
使用 'It looks like' 报告信息，用于试探性陈述。'A few copies in stock' 意味着有一些可用。'Let me walk you over' 提供个人指导。有助于安抚客户并提供帮助。
Oh, that would be wonderful! Thank you so much!
Expresses gratitude enthusiastically. 'That would be wonderful' is conditional for future help. 'Thank you so much' emphasizes thanks. Use this to show appreciation in service situations.
热情地表达感谢。'那太好了'是针对未来帮助的条件句。'非常感谢'强调感谢。在服务情境中使用此句来表达感激。