Searching by Author
A customer knows the author's name but is unsure about the exact title(s) and asks a staff member for help finding books by that author.
顾客知道作者的名字，但不确定确切的书名，向店员寻求帮助查找该作者的书籍。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
excuse me
A polite phrase used to get someone's attention, especially in public places like stores. It's common when you need help.
一个礼貌的短语，用于吸引某人的注意力，尤其在商店等公共场所。当您需要帮助时很常见。
author
The person who writes a book. Use this word when asking for books by a specific writer.
写书的人。在请求特定作者的书籍时使用这个词。
section
A specific area in a store or library where items are grouped, like the fiction section for novels.
商店或图书馆中物品分组的特定区域，例如小说的小说区。
fiction
A type of book or story that is imaginary, not based on real events. Opposite of non-fiction.
一种虚构的书籍或故事，不基于真实事件。与非虚构相反。
in stock
Means items are available for purchase right now in the store. Useful when checking if something can be bought immediately.
表示商品现在在商店中可供购买。有助于检查某物是否可以立即购买。
aisle
A narrow passageway between shelves in a store. Staff often direct customers using aisle numbers.
商店货架之间狭窄的通道。工作人员通常使用通道编号指引顾客。
recent
Something that happened or was made not long ago, like recent books. Use 'recent works' for new books by an author.
最近发生或制作的东西，比如最近的书。对于作者的新书，使用 'recent works'。
关键句型
需要记住和练习的重要短语
Excuse me, I'm looking for a book, but I only know the author's name, not the exact title.
This is a polite way to start asking for help in a store. It uses 'I'm looking for' to express what you need, and 'but' to add a condition. Useful when you have partial information about an item.
这是开始在商店求助的一种礼貌方式。它使用 'I'm looking for' 来表达你需要的東西，并用 'but' 来添加条件。当你对物品只有部分信息时很有用。
No problem at all! What's the author's name?
A friendly response to offer help. 'No problem at all' means it's easy to assist, and the question uses 'What's' for informal asking. Good for customer service situations to make people feel welcome.
一种友好的回应，用于提供帮助。「No problem at all」表示帮助很容易，问题使用了“What's”来非正式地询问。适合客服情境，让人感到受欢迎。
Do you have a section for her books?
This yes/no question asks about a specific area in the store. Use 'Do you have' for availability checks. It's practical for navigating large stores like bookstores.
这个是非题询问商店内的特定区域。使用 'Do you have' 来检查可用性。它对于在像书店这样的大型商店中导航很实用。
Let me check our system to see what we have in stock.
This shows politeness by offering to look up information. 'Let me' means 'allow me to,' and 'in stock' checks availability. Useful for staff to reassure customers while searching.
这通过提供查找信息来显示礼貌。'Let me' 意思是 '允许我'，'in stock' 检查可用性。对于员工在搜索时安抚客户很有用。
I'm particularly interested in her more recent works, if possible.
Expresses specific preferences politely. 'Particularly interested in' highlights focus, and 'if possible' softens the request. Great for giving details without being demanding.
礼貌地表达特定偏好。「Particularly interested in」强调重点，「if possible」软化请求。非常适合在不强求的情况下提供细节。
It looks like we have 'The Testaments', 'Alias Grace', and 'The Handmaid's Tale' in stock right now.
This lists available items clearly. 'It looks like' introduces findings softly, and 'in stock right now' emphasizes current availability. Helpful for informing customers about options.
这清楚地列出了可用物品。'It looks like' 柔和地引入发现，而 'in stock right now' 强调当前可用性。有助于告知客户选项。
They're all on aisle 7, toward the back.
Gives directions using location words. 'Toward the back' describes position. Use this pattern to guide someone in a store, making it easy to find items.
使用位置词给出方向。'Toward the back'描述位置。使用此模式在商店中引导某人，使找到物品变得容易。
Thank you so much for your help!
A strong way to show gratitude. 'So much' adds emphasis to thanks. Always use this after receiving assistance to end conversations politely.
一种强烈的表达感激方式。“So much”增加了感谢的强调。收到帮助后，总是用这个来礼貌地结束对话。