Providing Reasons for Cancellation
The customer is asked about their reasons for canceling. They need to articulate why they no longer want the service.
客户被问及取消的原因。他们需要清楚地说明为什么不再需要该服务。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
cancel
To end or stop a service, subscription, or membership officially. Use it when you want to discontinue something like a gym or magazine.
正式结束或停止服务、订阅或会员资格。用于您想要停止像健身房或杂志这样的东西时。
membership
The status of being a member of a club, gym, or service that you pay for. Common in contexts like 'gym membership' or 'library membership'.
成为俱乐部、健身房或付费服务的成员的状态。在“健身房会员”或“图书馆会员”等语境中常见。
schedule
A plan that shows the times for different activities, especially work or daily routines. For example, 'work schedule' means your job's timetable.
一个显示不同活动时间表的计划，特别是工作或日常例行公事。例如，'work schedule' 意味着你的工作的作息时间表。
workouts
Sessions of physical exercise, like going to the gym or running. It's a common word for fitness activities.
身体锻炼的会话，比如去健身房或跑步。这是健身活动的常用词。
tier
A level or grade in a system, often used for different prices or benefits in memberships, like 'basic tier' or 'premium tier'.
系统中的一个级别或等级，通常用于会员制中的不同价格或福利，例如“基本层级”或“高级层级”。
off-peak
Times when there is less activity or demand, like quiet hours at a gym, which are often cheaper or less crowded.
活动或需求较少的时段，例如健身房的安静时间，通常更便宜或不那么拥挤。
availability
The time when you are free or able to do something. Useful when explaining why you can't use a service, like due to travel.
您空闲或能够做某事的时间。在解释为什么无法使用服务时很有用，例如由于旅行。
practical
Something that is realistic or suitable for real-life use. Say 'not practical' when a situation doesn't work well for you anymore.
现实的或适合实际生活使用的东西。当一种情况不再适合你时，说'not practical'。
关键句型
需要记住和练习的重要短语
Hi, I'm calling to cancel my gym membership, please.
This is a polite way to start a cancellation call. It uses 'I'm calling to' for stating the purpose of the call, which is useful for phone conversations. The 'please' adds politeness.
这是开始取消电话的一种礼貌方式。它使用“我打电话来”来陈述电话的目的，这在电话交谈中很有用。“请”增加了礼貌。
Before I process your cancellation, could you tell me why you've decided to cancel?
This sentence asks for reasons politely using 'could you' for requests. 'Process' means to handle officially. Useful for customer service to understand and offer alternatives.
这个句子使用 'could you' 礼貌地询问原因。'Process' 意思是正式处理。在客户服务中用于理解并提供替代方案很有用。
My work schedule has changed quite a bit, and I just don't have the time to come in anymore.
This explains a reason for canceling with 'has changed' (present perfect for recent changes) and 'quite a bit' for emphasis. 'Come in' means visit the place. Great for giving personal reasons.
这解释了用 'has changed'（现在完成时表示最近变化）取消的原因，并用 'quite a bit' 进行强调。'Come in' 意思是访问那个地方。非常适合给出个人原因。
Is there anything we could offer, like a different membership tier or off-peak hours access, that might make it work for you?
A helpful offer using 'could offer' for suggestions and 'might make it work' for possible solutions. 'Like' introduces examples. Use this in service roles to retain customers.
使用 'could offer' 进行建议和 'might make it work' 表示可能解决方案的有用提议。'Like' 引入示例。在服务角色中用于留住客户。
I appreciate the offer, but honestly, it's not about the tier or the hours.
This politely declines an offer with 'I appreciate' (shows thanks) and 'honestly' for sincerity. 'It's not about' clarifies the real issue. Useful for rejecting suggestions firmly but kindly.
这礼貌地拒绝了一个提议，用“我很感激”（显示感谢）和“老实说”表示诚意。“这不是关于”澄清了真正的问题。有助于坚定但友善地拒绝建议。
So it's more about your availability due to travel.
This summarizes the reason using 'more about' to focus on the main point and 'due to' for cause (like 'because of'). 'Availability' refers to free time. Helps in confirming understanding.
这总结了原因，使用 'more about' 来聚焦主要点，'due to' 表示原因（类似于 'because of'）。'Availability' 指空闲时间。有助于确认理解。
It's just not practical for me to keep the membership at this point.
This concludes the reason with 'not practical' (unrealistic) and 'at this point' (right now). 'Just' softens the statement. Use it to end discussions when continuing isn't feasible.
这结束了理由的解释，包含'not practical'（不现实）和'at this point'（此时此刻）。'Just'软化了陈述。当继续不可行时，用它来结束讨论。