Slow Internet Speed Complaint
The customer experiences unusually slow internet speeds, making it difficult to stream videos, browse the web, or use online applications, and calls for assistance.
客户遇到异常缓慢的网速，导致观看视频、浏览网页或使用在线应用程序困难，并致电寻求帮助。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
internet speed
This refers to how fast data travels over the internet. It's useful when complaining about slow connections, like saying 'My internet speed is too slow for videos.'
这指的是数据在互联网上传输的速度。在抱怨连接速度慢时很有用，比如说‘我的互联网速度太慢，无法观看视频。’
unusable
Means something cannot be used effectively. In this context, it's for describing a service that's too slow to work, e.g., 'The app is unusable because it crashes.'
表示某物无法有效使用。在这种上下文中，它用于描述一个运行太慢而无法工作的服务，例如，“该应用不可用，因为它崩溃了。”
account number
A unique number identifying your service account. Provide it when calling customer support to access your details quickly.
一个唯一标识您的服务账户的号码。在致电客户支持时提供它，以便快速访问您的详细信息。
diagnostics
Tests run to find problems in a system. Service reps use this to check network issues remotely before sending help.
运行测试以查找系统中的问题。服务代表使用此功能在发送帮助前远程检查网络问题。
signal strength
The power of the internet signal reaching your device. Weak signal strength causes slow speeds; it's a common issue in troubleshooting calls.
到达您设备的互联网信号功率。信号强度弱会导致速度缓慢；这是故障排除通话中的常见问题。
technician
A skilled worker who fixes technical problems, like internet connections. Request one if basic fixes don't work.
一名熟练的工人，负责修复技术问题，例如互联网连接。如果基本修复无效，请请求一名。
availability
The times when someone or something is free to be used. Ask about a technician's availability to schedule a visit.
某人或某物可被使用的时段。询问技术人员的可用性以安排访问。
关键句型
需要记住和练习的重要短语
Hi, I'm calling because my internet speed has been really slow lately. It's almost unusable.
This is a polite way to start a complaint call, explaining the problem clearly. Use it to describe ongoing issues; 'lately' means recently, and 'almost unusable' emphasizes severity for better help.
这是开始投诉电话的一种礼貌方式，清楚地解释问题。用于描述持续的问题；'lately' 意思是最近，'almost unusable' 强调严重性以获得更好的帮助。
Could you please provide your account number or the primary phone number associated with your service?
A common request in customer service to verify identity. 'Primary' means the main one; use this pattern when needing customer info, like 'Could you provide your email?'
客户服务中常见的身份验证请求。'Primary' 表示主要的那个；在需要客户信息时使用此模式，例如 'Could you provide your email?'
Could you describe what you mean by 'slow'?
This asks for more details to understand the problem better. It's useful in support roles; the quotes around 'slow' refer back to the customer's word, helping clarify specifics.
这是在询问更多细节以更好地理解问题。在支持角色中很有用；‘slow’周围的引号指的是客户的原话，有助于澄清具体细节。
Have you tried restarting your modem and router in the last 15 minutes?
A standard troubleshooting question to check basic fixes first. 'Restarting' means turning off and on; use this to guide customers before escalating, saving time.
一个标准的故障排除问题，用于首先检查基本修复。'重启'意味着关闭然后打开；使用此来指导客户在升级前，节省时间。
Yes, I've tried that several times. Unplugged them for a minute or two, then plugged them back in. No change.
This responds to troubleshooting advice, showing what was done. 'Unplugged' means removing the power cord; it's practical for explaining failed attempts in detail.
这是对故障排除建议的回应，显示了所做的事情。'Unplugged' 意味着拔掉电源线；它在详细解释失败尝试时很实用。
I'm running some diagnostics on our end.
Means performing tests from the company's side. 'On our end' specifies the location; use this to inform customers of behind-the-scenes actions during support calls.
意思是从公司这边进行测试。'On our end' 指定了位置；用于在支持通话中告知客户幕后行动。
It looks like we have an opening tomorrow afternoon between 2 PM and 5 PM. Would that work for you?
Offers a schedule slot and checks suitability. 'Opening' means available time; this polite question pattern is key for appointments, like 'Would Friday work?'
提供日程槽并检查适宜性。'Opening' 意为可用时间；这种礼貌的提问模式是预约的关键，比如 '周五合适吗？'