Troubleshooting Internet Connection
A customer calls technical support because their internet is not working. The support agent guides them through various steps to diagnose and resolve the issue, such as checking cables, restarting the router, or resetting network settings.
客户致电技术支持，因为他们的互联网无法正常工作。支持代理指导他们完成诊断和解决问题的各种步骤，例如检查电缆、重启路由器或重置网络设置。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
modem
A device that connects your home or office to the internet service provider, converting signals for use.
一种将您的家庭或办公室连接到互联网服务提供商的设备，通过转换信号使其可供使用。
router
A device that shares the internet connection from the modem to multiple devices like computers and phones in your home.
一种从调制解调器将互联网连接共享到家中计算机和手机等多台设备上的设备。
troubleshooting
The process of finding and fixing problems with technology or devices, often step by step.
查找并修复技术和设备问题的过程，通常一步一步地进行。
unplug
To remove a plug or cable from a power source or device, often done to reset equipment.
从电源或设备中移除插头或电缆，通常用于重置设备。
blinking
When a light on a device flashes on and off quickly, usually indicating activity or an issue.
当设备上的灯光快速交替亮灭时，通常表示活动或问题。
stabilize
To become steady or normal after a change, like lights on a device stopping from blinking irregularly.
在变化后变得稳定或正常，例如设备上的灯停止不规则闪烁。
DSL
Short for Digital Subscriber Line, a type of internet connection that uses phone lines to provide high-speed access.
DSL 是 Digital Subscriber Line 的缩写，一种使用电话线提供高速访问的互联网连接类型。
关键句型
需要记住和练习的重要短语
My internet connection isn't working at all.
This sentence uses the present continuous tense 'isn't working' to describe a current problem. It's useful for explaining tech issues clearly when seeking help.
这个句子使用现在进行时 'isn't working' 来描述当前问题。当寻求帮助时，它有助于清楚地解释技术问题。
I'm sorry to hear that.
A polite empathy expression in customer service. Use it to show understanding and concern when someone reports a problem; the contraction 'I'm' makes it natural and conversational.
客服中一种礼貌的共情表达。当有人报告问题时，使用它来显示理解和关心；缩写‘I’m’使它自然且对话式。
Can you tell me if any of the lights on your modem or router are off?
This is a polite question using 'can you' for requests and 'if' for conditions. It's practical for diagnosing issues by asking for specific details step by step.
这是一个礼貌的提问，使用 'can you' 表示请求，'if' 表示条件。它通过逐步询问具体细节来诊断问题，非常实用。
Please unplug the power cable from your modem and your router for about 30 seconds.
An imperative sentence with 'please' for politeness, giving clear instructions. Useful in troubleshooting; note the use of 'for about' to indicate approximate time.
一个使用'please'以示礼貌的祈使句，提供清晰的指示。在故障排除中有用；注意使用'for about'来表示大致时间。
Once the router's lights are stable, please try to connect to the internet again.
Uses 'once' for sequence of events and conditional structure. This teaches how to give timed instructions; it's common in tech support to guide users safely.
使用 'once' 表示事件序列和条件结构。这教导如何给出定时指令；在技术支持中常见，用于安全引导用户。
You're very welcome!
A friendly response to 'thank you,' more emphatic than just 'you're welcome.' Use it in service situations to end positively and build rapport.
对'谢谢'的友好回应，比单纯的'不客气'更强调。在服务场合使用，以积极结束对话并建立融洽关系。
Is there anything else I can assist you with today?
A yes/no question offering further help, using 'can assist' for formal politeness. It's a standard closing phrase in customer service to check for more needs.
一个提供进一步帮助的 yes/no 问题，使用 'can assist' 来表示正式的礼貌。这是客服中检查更多需求的标准结束语。