情境
选择 6 个对话s 进行练习
Troubleshooting Internet Connection
A customer calls technical support because their internet is not working. The support agent guides them through various steps to diagnose and resolve the issue, such as checking cables, restarting the router, or resetting network settings.
客户致电技术支持，因为他们的互联网无法正常工作。支持代理指导他们完成诊断和解决问题的各种步骤，例如检查电缆、重启路由器或重置网络设置。
Software Installation and Setup
A user needs help installing new software on their computer or mobile device. The technical support agent provides instructions, troubleshoots installation errors, and assists with initial setup and configuration.
用户需要帮助在其计算机或移动设备上安装新软件。技术支持代理提供说明，排除安装错误，并协助进行初始设置和配置。
Printer Not Printing
A customer reports that their printer is not responding or printing documents. The technical support agent helps them check power connections, paper jams, driver issues, or network connectivity problems.
客户报告他们的打印机没有响应或无法打印文档。技术支持代理帮助他们检查电源连接、卡纸、驱动程序问题或网络连接问题。
Password Reset and Account Recovery
A user has forgotten their password for an online service or an operating system and needs help regaining access to their account. The support agent verifies their identity and guides them through the password reset or account recovery process.
用户忘记了在线服务或操作系统的密码，需要帮助才能重新访问其帐户。支持代理验证其身份，并指导他们完成密码重置或帐户恢复过程。
Device Malfunction (Hardware Issue)
A customer describes a specific hardware issue with their laptop, smartphone, or other electronic device, such as a broken screen, unresponsive keys, or charging problems. The support agent diagnoses the potential cause and advises on repair options or warranty claims.
客户描述其笔记本电脑、智能手机或其他电子设备的特定硬件问题，例如屏幕破裂、按键无响应或充电问题。支持代理诊断潜在原因并就维修选项或保修索赔提供建议。
Virus or Malware Removal
A user suspects their computer is infected with a virus or malware due to slow performance, pop-up ads, or unusual behavior. The technical support agent provides guidance on running scans, identifying malicious software, and removing threats.
用户怀疑他们的计算机因性能缓慢、弹出广告或异常行为而感染了病毒或恶意软件。技术支持代理提供有关运行扫描、识别恶意软件和清除威胁的指导。