Picking Up an Order at the Restaurant
A customer arrives at a restaurant to pick up a pre-ordered takeout meal, identifies themselves, and receives their food from the staff.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
pick up
To collect or get something you ordered, like food from a restaurant. In this context, it means going to the restaurant to take your takeout order.
order
A request for food or items to be prepared and delivered or picked up. It can be a noun (the order) or verb (to order). Useful for restaurant situations.
confirm
To check or verify information to make sure it's correct. Staff often use this to avoid mistakes with orders.
order number
A unique code or ID given to your food order for easy tracking and pickup. Always have it ready when collecting takeout.
placed
Past tense of 'place,' meaning to submit or make an order, like online or by phone. Common in food delivery talks.
grab
Informal way to say 'get' or 'fetch' something quickly. Used by staff to mean they'll retrieve your order right away.
ready
Prepared and available for use or collection. In takeout, it means your food is finished cooking and packed.
side
A small additional dish that comes with the main food, like fries or churros. Common in menus for extra items.
Key Sentences
Important phrases to remember and practice
Hi, I'm here to pick up an order. The name is John Smith.
This is a polite way to start when arriving for takeout. It states your purpose and gives your name for identification. Useful for any pickup situation; 'The name is' is a formal way to provide info.
Do you have an order number, just to confirm?
Staff ask this to verify details and prevent errors. 'Just to confirm' softens the question, making it polite. Great for service roles; uses question form for checking information.
Yes, it's #742. I placed it online about 20 minutes ago.
Customer response providing the order number and details. 'Placed it online' explains how and when the order was made. Helpful for customers; includes past tense 'placed' for describing actions.
Got it. Let me just grab that for you. It should be ready.
Staff acknowledges and offers to get the order. 'Got it' means understood; 'just' makes it casual and quick. Useful in service; 'should be' expresses expectation politely.
Here you go! One beef burrito and a side of churros, right?
Handing over the food while confirming the items. 'Here you go' is a friendly handover phrase; 'right?' seeks agreement. Essential for double-checking orders to ensure satisfaction.
That's it, perfect! Thank you so much.
Customer confirms and thanks. 'That's it' means correct; 'perfect' shows approval. Polite ending; 'thank you so much' adds emphasis for gratitude in service interactions.
You're welcome! Enjoy your meal.
Standard response to thanks, wishing well. 'You're welcome' is the reply to 'thank you'; 'enjoy your meal' is a common hospitality phrase. Use after helping someone with food.
Thanks, you too! Have a good one.
Customer's friendly goodbye. 'You too' mirrors the wish; 'have a good one' is casual for 'have a good day.' Informal and positive; great for ending conversations politely.