Back to Situations

Dealing with a Car Problem/Maintenance

Someone is at a car repair shop, on the phone with a mechanic, or talking to a friend about a car issue (e.g., a strange noise, a flat tire, an overdue service). They discuss symptoms, potential solutions, and costs.

Dialogue

Listen and follow along with the conversation

1
Lisa (Female)
Hi Michael, thanks for calling back. My car's been making a really strange grinding noise, especially when I brake.
2
Michael (Male)
No problem, Lisa. A grinding noise when braking usually points to worn-out brake pads. How long has it been doing this?
3
Lisa (Female)
Uh, probably for the last week or so. It's getting louder, which is what made me finally call you.
4
Michael (Male)
Right, that's typical. It means the pads are likely gone, and the metal backing plate is probably scraping against the rotors. We definitely need to get that looked at quickly before it causes more damage.
5
Lisa (Female)
Oh, that sounds serious. What kind of cost am I looking at for something like this?
6
Michael (Male)
Well, for new pads and labour, you're probably looking at around $300-$500 per axle. If the rotors need replacing too, that would be an additional cost, maybe another $150-$200 per rotor.
7
Lisa (Female)
Okay, that's good to know. Can I bring it in tomorrow morning?
8
Michael (Male)
Yes, we can fit you in around 9 AM. I'll prioritize it so we can get you back on the road safely. Just be mindful of your braking until then.
9
Lisa (Female)
Great, thanks so much, Michael. See you then.
10
Michael (Male)
You're welcome, Lisa. Drive safe.

Vocabulary

Essential words and phrases from the dialogue

grinding noise

A harsh, scraping sound, like metal rubbing against metal, often heard in car problems.

brake

The mechanism in a car that slows or stops it by applying pressure to the wheels.

worn-out

Damaged or ineffective because of too much use; for example, old brake parts that need replacement.

pads

Short for brake pads, the flat pieces that create friction to stop the car.

rotors

The round metal discs on the wheels that the brake pads press against to slow the car.

axle

The central shaft that connects a pair of wheels and allows the car to move.

labour

The work done by a mechanic to fix a car, often charged as a fee (note: spelled 'labor' in American English).

prioritize

To treat something as more important than others, so it gets done first.

Key Sentences

Important phrases to remember and practice

My car's been making a really strange grinding noise, especially when I brake.

This sentence describes a car problem using present perfect continuous ('has been making') to show an ongoing issue. It's useful for explaining symptoms to a mechanic.

A grinding noise when braking usually points to worn-out brake pads.

This uses 'points to' to mean 'indicates' or 'suggests'. It's a common way to diagnose problems and helpful for giving advice on car issues.

How long has it been doing this?

A present perfect question asking about the duration of a problem. Use this to get more details when troubleshooting.

It's getting louder, which is what made me finally call you.

This includes a relative clause ('which is...') to explain a reason. It's practical for describing why you take action, like calling for help.

We definitely need to get that looked at quickly before it causes more damage.

'Get something looked at' is an idiom meaning to have it examined by a professional. The structure shows urgency with 'before' clause; use for advising quick repairs.

What kind of cost am I looking at for something like this?

'Looking at' here means 'expecting' or 'considering'. This is a casual way to ask about prices, common in service situations like repairs.

Can I bring it in tomorrow morning?

'Bring it in' means to take something to a shop for service. This is a polite request for an appointment; use when scheduling car maintenance.

Drive safe.

A shortened form of 'Drive safely.' It's a friendly, common goodbye in conversations about driving, emphasizing caution.