Comparing Advertised Price with Shelf Price
A customer notices a discrepancy between an advertised sale price and the price displayed on the shelf, and asks an employee for assistance or clarification.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
flyer
A printed advertisement or leaflet that stores give out to promote sales and special offers. Useful when asking about advertised prices.
on sale
Means an item is being sold at a reduced price for a limited time. Common in shopping to ask about discounts.
price tag
A label attached to a product on the shelf showing its price. Helps when comparing prices in stores.
discrepancy
A difference or mismatch between two things, like prices. Polite way to point out errors without accusing.
weekly special
A promotional deal that changes every week, offering lower prices on selected items. Useful for inquiring about temporary offers.
register
The checkout counter where you pay for items. Refers to the place or the machine used at the end of shopping.
scanned
When a barcode on a product is read by a scanner at checkout to record the price. Common in modern stores.
adjust
To change or correct something, like a price at checkout. Helpful when there's a pricing error.
Key Sentences
Important phrases to remember and practice
Excuse me, I have a quick question about this olive oil.
A polite way to start a conversation with a store employee. 'Excuse me' interrupts nicely, and 'quick question' shows it's brief. Useful for any shopping inquiry.
I saw in your flyer that this brand of olive oil is on sale for $9.99, but the price tag on the shelf says $12.99. Which one is correct?
This sentence compares two prices and asks for clarification. Uses 'but' for contrast and a question to seek confirmation. Practical for resolving price differences.
Certainly, how can I help you?
A standard polite response from service staff. 'Certainly' means 'of course,' inviting the customer to explain. Good for customer service roles.
Hmm, let me check that for you.
Shows thoughtfulness ('Hmm') and offers help ('let me check'). Useful when needing time to verify information in a conversation.
The $9.99 price is correct; it's part of our weekly special.
Explains the situation clearly with a semicolon for connection. 'Weekly special' is a key phrase for promotions. Helps in giving accurate info.
So, I'll be charged $9.99 at the register, right?
Seeks confirmation with 'So' for summary and 'right?' as a tag question. 'Charged at the register' refers to payment. Useful for double-checking.
If for any reason it doesn't, just let the cashier know and they'll adjust it for you.
Uses a conditional 'if' clause for possible problems and imperative 'let...know' for advice. Practical for handling checkout issues.
Apologies for the confusion.
A polite way to say sorry for a mistake. 'Apologies' is formal, and 'confusion' softens the error. Common in service to maintain goodwill.