Pharmacy Consultation
Asking the pharmacist about over-the-counter medications and side effects
Situations
Choose from 5 conversations to practice
Asking for Cold & Flu Medication
A customer describes their symptoms (e.g., runny nose, sore throat, cough) and asks the pharmacist for an appropriate over-the-counter cold and flu medication.
Inquiring About Pain Relief
A customer has a headache or muscle pain and needs advice on which type of over-the-counter painkiller (e.g., ibuprofen, acetaminophen) would be best for their specific discomfort, including dosage and potential side effects.
Clarifying Medication Instructions
A customer has purchased a medication and needs clarification on how to take it, including frequency, whether to take it with food, and what to do if a dose is missed.
Asking About Allergic Reactions/Side Effects
A customer is concerned about potential allergic reactions or common side effects of a medication and asks the pharmacist what to look out for and what to do if they occur.
Seeking Minor Injury Supplies
A customer has a minor cut, scrape, or burn and asks the pharmacist for recommendations on bandages, antiseptic creams, or wound care supplies, including how to use them.