Detailed Needs Assessment and Customizing Services

The customer provides more specific details about their cleaning requirements, such as frequency (weekly, bi-weekly, monthly), specific areas to focus on (e.g., kitchen deep clean, bathroom scrubbing), and any special requests (e.g., pet-friendly products, window cleaning). The company outlines available service packages and customizes a plan.

Dialogue

Listen and follow along with the conversation

Sarah (Female)

Good morning. I'm calling about setting up a regular cleaning service for my home. I live in a three-bedroom house.

Michael (Male)

Good morning, Sarah. Thanks for calling. To help me give you an accurate quote, could you tell me a bit more about your needs? What kind of frequency are you looking for?

Sarah (Female)

I'm thinking bi-weekly cleaning would be ideal. As for specific areas, I'd really appreciate a good kitchen deep clean with each visit, and the bathrooms always need thorough scrubbing.

Michael (Male)

Understood. Bi-weekly with a focus on kitchen deep clean and thorough bathroom scrubbing is certainly something we can accommodate. Do you have any special requests, like pet-friendly products or perhaps window cleaning on occasion?

Sarah (Female)

Yes, actually. We have a dog, so using pet-friendly and non-toxic cleaning products is a must. And yes, window cleaning for the living room and kitchen windows would be great, maybe once a month or every other visit?

Michael (Male)

Absolutely, pet-friendly products are standard for us unless specified otherwise. We can certainly add the bi-monthly window cleaning for those specific rooms. Based on what you've described—bi-weekly service for a three-bedroom, focus on kitchen deep clean and bathrooms, and bi-monthly window cleaning with pet-friendly products—we have a 'Premium Home Care' package that would cover most of this.

Sarah (Female)

Okay, and what would be the pricing for that 'Premium Home Care' package, including the custom additions?

Michael (Male)

With those specific custom additions, the bi-weekly service would come to $180 per visit. That includes all supplies and our trained staff. We can also provide a detailed breakdown via email.

Sarah (Female)

That sounds quite reasonable. Could you send me that detailed breakdown? And how soon could you schedule the first cleaning?

Michael (Male)

Certainly. I'll email you the breakdown right away. For the first cleaning, we usually have availability within the next 3-5 business days. What days of the week work best for you?

Vocabulary

Essential words and phrases from the dialogue

bi-weekly

This means every two weeks. It's useful for scheduling services like cleaning or meetings. For example, 'bi-weekly pay' means getting paid every two weeks.

deep clean

A thorough and detailed cleaning, not just surface wiping. Use it when you want intensive cleaning in areas like kitchens. For example, 'We need a deep clean of the oven.'

scrubbing

Cleaning by rubbing hard with a brush or cloth to remove dirt. It's common for bathrooms or floors. For example, 'Scrubbing the tiles takes time.'

pet-friendly

Safe and suitable for homes with pets, like products that won't harm animals. Use it when requesting services for pet owners. For example, 'We need pet-friendly shampoo.'

non-toxic

Not poisonous or harmful if touched or ingested. Important for safety, especially around children or pets. For example, 'Use non-toxic paint for the nursery.'

package

A bundled set of services or products at a fixed price. Common in business like 'service package' for cleaning or travel. For example, 'The basic package includes two hours of work.'

quote

An estimated price given before starting a service. Ask for a quote when discussing costs. For example, 'Can you give me a quote for the repairs?'

breakdown

A detailed list showing how costs are divided. Useful for understanding bills. For example, 'Please send a breakdown of the expenses.'

Key Sentences

Important phrases to remember and practice

I'm thinking bi-weekly cleaning would be ideal.

This sentence expresses a personal opinion about a schedule using 'I'm thinking' for suggestion and 'would be ideal' to mean perfect. Use it when proposing ideas politely in service discussions. Grammar: Conditional 'would' softens the statement.

I'd really appreciate a good kitchen deep clean with each visit.

This politely requests a specific service using 'I'd appreciate' (I would appreciate) to show gratitude in advance. Useful for specifying needs in customer service. Grammar: Contraction 'I'd' for 'I would'; 'with each visit' means every time.

Do you have any special requests, like pet-friendly products or perhaps window cleaning on occasion?

This is a question to gather more details, using 'like' for examples and 'perhaps...on occasion' for occasional additions. Great for service providers to customize offers. Grammar: 'On occasion' means sometimes.

Using pet-friendly and non-toxic cleaning products is a must.

This emphasizes a requirement with 'is a must' meaning absolutely necessary. Use it to state non-negotiable needs. Grammar: Present continuous 'using' as subject; 'a must' is an idiom for essential.

Based on what you've described, we have a 'Premium Home Care' package that would cover most of this.

This summarizes and recommends using 'based on' for reasoning and 'would cover' for suitability. Helpful for offering solutions in sales. Grammar: 'Based on' preposition phrase; conditional 'would' for hypothetical fit.

That sounds quite reasonable.

A polite way to agree on price or terms, using 'sounds' for impression and 'quite reasonable' meaning fair. Use it to show approval without committing fully. Grammar: 'Sounds' is sensory verb for opinion.

What days of the week work best for you?

This asks for preferences in scheduling using 'work best' for suitability. Common in appointments. Grammar: Question form with 'what' for choices; 'for you' personalizes it.