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Inquiring About Allergy Medications

A customer is experiencing allergy symptoms (e.g., sneezing, itchy eyes) and asks the pharmacist to recommend an effective over-the-counter allergy medication.

Dialogue

Listen and follow along with the conversation

1
Sarah (Female)
Excuse me, I'm looking for something for allergies. My eyes are really itchy and I can't stop sneezing.
2
Michael (Male)
Certainly. We have a few options for over-the-counter allergy relief. How long have you been experiencing these symptoms?
3
Sarah (Female)
Just since yesterday, but they seem to be getting worse. I usually get seasonal allergies around this time of year.
4
Michael (Male)
Understood. Are you experiencing any other symptoms, like a runny nose or congestion? And do you prefer a non-drowsy formula?
5
Sarah (Female)
Yes, a bit of a runny nose too. And definitely non-drowsy, if possible. I need to be able to work.
6
Michael (Male)
Okay. For common seasonal allergies with itchy eyes, sneezing, and a runny nose, I'd recommend something like Zyrtec or Allegra. They are both non-drowsy for most people and work effectively.
7
Sarah (Female)
Which one do you think is stronger for the itching?
8
Michael (Male)
Both are quite effective. Allegra tends to have a slightly faster onset for some people, but Zyrtec might be better if the itching is severe. Have you tried either of these before?
9
Sarah (Female)
No, I haven't. I'll try the Zyrtec then. Thank you for your help!
10
Michael (Male)
You're welcome. Remember to read the directions on the package carefully. Let me know if you have any other questions.

Vocabulary

Essential words and phrases from the dialogue

allergies

A medical condition that causes symptoms like sneezing or itchy eyes, often triggered by pollen, dust, or food. Use it when describing health issues: 'I have allergies in spring.'

itchy

Describes a skin or eye sensation that makes you want to scratch. Common for allergies: 'My eyes are itchy from pollen.'

sneezing

The act of suddenly forcing air out through your nose and mouth, often due to allergies or colds. Say: 'I can't stop sneezing.'

over-the-counter

Medications you can buy directly from a store without a doctor's prescription. Useful in pharmacies: 'Do you have over-the-counter pain relievers?'

symptoms

Signs or feelings that show you are sick or have a condition, like a headache or fever. Ask: 'What are the symptoms?'

seasonal

Happening during specific times of the year, like seasonal allergies in spring. Example: 'I get seasonal flu every winter.'

runny nose

When liquid mucus flows from your nose, often from colds or allergies. Describe it as: 'I have a runny nose today.'

non-drowsy

Describes medicine that does not make you feel sleepy. Important for daily use: 'I need a non-drowsy allergy pill.'

recommend

To suggest something as the best choice. In advice situations: 'I recommend this brand for headaches.'

effective

Something that works well to produce a desired result, like an effective medicine. Say: 'This cream is effective against itching.'

Key Sentences

Important phrases to remember and practice

Excuse me, I'm looking for something for allergies.

This is a polite way to start a conversation in a store or pharmacy. 'Excuse me' gets attention, and 'I'm looking for something for [problem]' specifies what you need. Use it when seeking help for health issues.

How long have you been experiencing these symptoms?

This question uses present perfect continuous ('have been experiencing') to ask about the duration of an ongoing situation. It's useful for doctors or pharmacists to understand how serious the problem is.

Just since yesterday, but they seem to be getting worse.

This describes when symptoms started ('just since yesterday') and their progression ('getting worse' uses present continuous for ongoing change). Helpful for explaining health conditions clearly.

Are you experiencing any other symptoms, like a runny nose or congestion?

A yes/no question with examples ('like a runny nose') to gather more details. The present continuous ('are experiencing') shows current actions. Use this pattern when asking for more information in consultations.

I'd recommend something like Zyrtec or Allegra.

'I'd recommend' is a polite way to suggest options, using 'would' for hypothetical advice. 'Something like' means similar to examples. This is practical for giving or receiving recommendations in stores.

Which one do you think is stronger for the itching?

This asks for an opinion and comparison using 'which one' and 'do you think' for personal views. 'Stronger for [purpose]' compares effectiveness. Useful when choosing between products.

You're welcome. Remember to read the directions on the package carefully.

'You're welcome' responds to thanks politely. 'Remember to [verb]' gives advice with infinitive form. This closing sentence reminds about safety and invites more questions, common in service dialogues.