Scheduling a Technician Visit
After remote troubleshooting fails, the customer needs to schedule an appointment for a technician to visit their home to further diagnose and fix the internet issue.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
troubleshooting
The process of finding and fixing problems, like with computers or internet. Use it when describing steps to solve technical issues.
remotely
Doing something from a distance, without being physically present. Common in tech support when help is given over the phone or online.
down
Not working or unavailable, especially for services like internet. Say 'the internet is down' when there's no connection.
schedule
To arrange or plan something for a specific time. Useful for booking appointments, like 'schedule a visit'.
technician
A skilled person who repairs technical equipment. In this context, it's someone who fixes internet problems at home.
availability
The times when someone or something is free or ready to be used. Ask about 'availability' when booking services.
appointment
A planned meeting or visit at a set time. Often used for services like doctor visits or repairs.
track
To follow or monitor the progress or location of something. Here, it means using an app to see where the technician is.
Key Sentences
Important phrases to remember and practice
I'm calling back about my internet issue.
This introduces the reason for the call politely. Use it when following up on a previous problem. 'Calling back' means contacting again; 'issue' is a neutral word for problem.
We tried troubleshooting remotely yesterday, but it didn't help.
Explains past attempts that failed. Useful for service calls. Past simple tense 'tried' and 'didn't help' shows completed actions; 'but' connects contrast.
It sounds like we'll need to schedule a technician to come to your home.
Suggests next steps based on the situation. 'It sounds like' is a polite way to infer; 'schedule' means to book. Good for customer service dialogues.
What day and time works best for you?
Asks for preferences flexibly. Present simple 'works' for general availability; useful when arranging meetings. Ends with 'for you' to be customer-focused.
Could someone come tomorrow, Tuesday, anytime after 1 PM?
Requests a specific time slot politely. 'Could' makes it a polite question; 'anytime after' shows flexibility. Practice for booking appointments.
You'll receive a text message confirming your appointment shortly.
Informs about follow-up actions. Future 'will receive' for predictions; 'shortly' means soon. Useful for confirming details in services.
Great, thanks so much for your help. I really appreciate it.
Expresses thanks warmly. 'Thanks so much' is emphatic; 'appreciate' shows gratitude. End calls positively; common in polite conversations.