Scheduling a Technician Visit
After remote troubleshooting fails, the customer needs to schedule an appointment for a technician to visit their home to further diagnose and fix the internet issue.
Después de que el diagnóstico remoto falle, el cliente necesita programar una cita para que un técnico visite su hogar y diagnostique y repare el problema de internet.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
troubleshooting
The process of finding and fixing problems, like with computers or internet. Use it when describing steps to solve technical issues.
El proceso de encontrar y arreglar problemas, como con computadoras o internet. Úsalo cuando describes pasos para resolver problemas técnicos.
remotely
Doing something from a distance, without being physically present. Common in tech support when help is given over the phone or online.
Hacer algo a distancia, sin estar físicamente presente. Común en el soporte técnico cuando se da ayuda por teléfono o en línea.
down
Not working or unavailable, especially for services like internet. Say 'the internet is down' when there's no connection.
No funcionando o no disponible, especialmente para servicios como internet. Di 'el internet está down' cuando no hay conexión.
schedule
To arrange or plan something for a specific time. Useful for booking appointments, like 'schedule a visit'.
Organizar o planificar algo para un momento específico. Útil para reservar citas, como 'programar una visita'.
technician
A skilled person who repairs technical equipment. In this context, it's someone who fixes internet problems at home.
Una persona hábil que repara equipos técnicos. En este contexto, es alguien que arregla problemas de internet en casa.
availability
The times when someone or something is free or ready to be used. Ask about 'availability' when booking services.
Los momentos en que alguien o algo está libre o listo para ser utilizado. Pregunte por la 'disponibilidad' al reservar servicios.
appointment
A planned meeting or visit at a set time. Often used for services like doctor visits or repairs.
Una reunión o visita planificada a una hora establecida. Se usa a menudo para servicios como visitas al médico o reparaciones.
track
To follow or monitor the progress or location of something. Here, it means using an app to see where the technician is.
Seguir o monitorear el progreso o la ubicación de algo. Aquí, significa usar una app para ver dónde está el técnico.
Key Sentences
Important phrases to remember and practice
I'm calling back about my internet issue.
This introduces the reason for the call politely. Use it when following up on a previous problem. 'Calling back' means contacting again; 'issue' is a neutral word for problem.
Esto introduce el motivo de la llamada de manera educada. Úsalo cuando sigas un problema anterior. 'Calling back' significa contactar de nuevo; 'issue' es una palabra neutral para problema.
We tried troubleshooting remotely yesterday, but it didn't help.
Explains past attempts that failed. Useful for service calls. Past simple tense 'tried' and 'didn't help' shows completed actions; 'but' connects contrast.
Explica intentos pasados que fallaron. Útil para llamadas de servicio. Tiempo pasado simple 'tried' y 'didn't help' muestra acciones completadas; 'but' conecta contraste.
It sounds like we'll need to schedule a technician to come to your home.
Suggests next steps based on the situation. 'It sounds like' is a polite way to infer; 'schedule' means to book. Good for customer service dialogues.
Sugiere próximos pasos basados en la situación. 'It sounds like' es una forma educada de inferir; 'schedule' significa reservar. Bueno para diálogos de servicio al cliente.
What day and time works best for you?
Asks for preferences flexibly. Present simple 'works' for general availability; useful when arranging meetings. Ends with 'for you' to be customer-focused.
Pregunta preferencias de forma flexible. Presente simple 'works' para disponibilidad general; útil al arreglar reuniones. Termina con 'for you' para ser centrado en el cliente.
Could someone come tomorrow, Tuesday, anytime after 1 PM?
Requests a specific time slot politely. 'Could' makes it a polite question; 'anytime after' shows flexibility. Practice for booking appointments.
Solicita un horario específico de manera educada. 'Could' lo hace una pregunta educada; 'anytime after' muestra flexibilidad. Práctica para reservar citas.
You'll receive a text message confirming your appointment shortly.
Informs about follow-up actions. Future 'will receive' for predictions; 'shortly' means soon. Useful for confirming details in services.
Informa sobre acciones de seguimiento. Futuro 'will receive' para predicciones; 'shortly' significa pronto. Útil para confirmar detalles en servicios.
Great, thanks so much for your help. I really appreciate it.
Expresses thanks warmly. 'Thanks so much' is emphatic; 'appreciate' shows gratitude. End calls positively; common in polite conversations.
Expresa gracias cálidamente. 'Thanks so much' es enfático; 'appreciate' muestra gratitud. Termina las llamadas positivamente; común en conversaciones educadas.