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Calling the Landlord/Agent

A prospective tenant calls a landlord or real estate agent to inquire about a specific property, ask questions about the lease terms, and schedule a viewing.

Dialogue

Listen and follow along with the conversation

1
Prospective Tenant (Female)
Hi, I'm calling about the apartment for rent on Elm Street. Is it still available?
2
Real Estate Agent (Male)
Yes, it is. The address is 123 Elm Street, a two-bedroom, two-bathroom unit. What's your name, please?
3
Prospective Tenant (Female)
My name is Sarah Chen. Could you tell me a bit more about the lease terms? What's the minimum lease period, and what's included in the rent?
4
Real Estate Agent (Male)
The minimum lease period is one year. The rent of $1800 per month includes water and trash removal. Tenants are responsible for electricity, gas, and internet.
5
Prospective Tenant (Female)
Okay, that's clear. Are pets allowed, and if so, is there an additional pet deposit or monthly fee?
6
Real Estate Agent (Male)
Pets are negotiable. There's a one-time non-refundable pet fee of $300 and an additional $25 per month per pet. We'd need to approve the pet first.
7
Prospective Tenant (Female)
Understood. That sounds reasonable. I'm very interested. Would it be possible to schedule a viewing sometime this week? I'm available on Wednesday afternoon or Thursday morning.
8
Real Estate Agent (Male)
Let me check my calendar. How about Wednesday at 3 PM? Would that work for you?
9
Prospective Tenant (Female)
Perfect, Wednesday at 3 PM works for me. Could you please send me a confirmation email with the address? My email is [email protected].
10
Real Estate Agent (Male)
Absolutely, Sarah. I'll send that over right away. We look forward to seeing you on Wednesday.
11
Prospective Tenant (Female)
Thank you so much! Goodbye.
12
Real Estate Agent (Male)
You're welcome. Goodbye.

Vocabulary

Essential words and phrases from the dialogue

apartment

A place to live, like a flat with rooms for rent. In the US, it's common to say 'apartment' instead of 'flat'. Use it when asking about housing: 'I'm looking for an apartment.'

available

Something that is ready to be used or rented. In renting, ask 'Is it still available?' to check if a place is free.

lease

A legal agreement for renting a place, like a contract. It's often for a set time, such as one year. Say 'lease terms' to ask about the rules.

rent

The money paid to live in a place. It can be a noun (the rent is $1800) or verb (to rent an apartment). Useful for asking costs.

included

Something that is part of a package or price, like utilities in rent. Ask 'What's included in the rent?' to know what you don't pay extra for.

pets

Animals kept at home, like dogs or cats. In renting, check if 'pets are allowed' because many places have rules about them.

deposit

Money paid upfront as security, returned if no damage. In renting, there's often a security deposit; ask about extra ones like pet deposit.

viewing

A visit to see a property before renting. Schedule a 'viewing' by saying 'Can we schedule a viewing?' to see the place in person.

Key Sentences

Important phrases to remember and practice

Hi, I'm calling about the apartment for rent on Elm Street. Is it still available?

This is a polite way to start a call inquiring about a property. 'I'm calling about' introduces the topic, and 'Is it still available?' is a yes/no question to check status. Useful for beginning rental inquiries; practice the rising intonation for questions.

Could you tell me a bit more about the lease terms? What's the minimum lease period, and what's included in the rent?

This uses 'Could you' for polite requests. It asks for details on rules and costs. 'A bit more about' means additional information. Great for intermediate learners to ask about contracts; note the use of 'and' to connect questions.

The rent of $1800 per month includes water and trash removal. Tenants are responsible for electricity, gas, and internet.

This explains what's covered in the price. 'Includes' lists what's part of the rent; 'are responsible for' means what the renter must pay. Useful for describing rental agreements; 'per month' specifies the payment frequency.

Are pets allowed, and if so, is there an additional pet deposit or monthly fee?

A conditional question: 'if so' means 'if yes'. It checks rules and extra costs. Perfect for asking about pet policies; use 'allowed' for permissions, and note the structure for follow-up details.

Would it be possible to schedule a viewing sometime this week? I'm available on Wednesday afternoon or Thursday morning.

Polite request with 'Would it be possible to' for scheduling. 'Sometime this week' gives flexibility, and 'I'm available' states your time. Essential for arranging visits; 'or' connects options.

How about Wednesday at 3 PM? Would that work for you?

This suggests a time and checks agreement. 'How about' proposes an idea; 'Would that work' asks if it's okay. Common in scheduling; it's indirect and polite for negotiations.

Could you please send me a confirmation email with the address? My email is [email protected].

A request with 'Could you please' for extra politeness. 'Confirmation email' means proof of the appointment. Useful for getting details in writing; always provide your contact info clearly.

Thank you so much! Goodbye.

A warm ending to a conversation. 'Thank you so much' shows strong gratitude; 'Goodbye' closes the call. Standard polite closure; use 'so much' to emphasize thanks in service situations.