Adding an International Calling Package
A customer wishes to add an international calling package to their existing phone plan because they frequently call family overseas, inquiring about destinations and pricing.
Un cliente desea agregar un paquete de llamadas internacionales a su plan telefónico existente porque llama frecuentemente a su familia en el extranjero, preguntando sobre destinos y precios.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
inquire
To ask questions about something, often in a formal way, like when you want information from a company.
Hacer preguntas sobre algo, a menudo de manera formal, como cuando quieres obtener información de una empresa.
package
A bundle of services or features offered together at a set price, such as a phone plan add-on.
Un conjunto de servicios o funciones ofrecidos juntos a un precio fijo, como un complemento de un plan telefónico.
frequently
Often or regularly; use this adverb to describe how often something happens.
A menudo o regularmente; usa este adverbio para describir con qué frecuencia ocurre algo.
destinations
Places you are calling to, like countries; common in travel or phone service contexts.
Lugares a los que estás llamando, como países; común en contextos de viaje o servicio telefónico.
rates
The prices or costs for services, such as per minute or per month in phone plans.
Los precios o costos por servicios, como por minuto o por mes en planes de teléfono.
unlimited
Without any limit on quantity or time; useful for describing services like calls or data.
Sin ningún límite en cantidad o tiempo; útil para describir servicios como llamadas o datos.
activation fees
One-time charges to start or turn on a new service; ask about these to avoid surprises.
Cargos únicos para iniciar o activar un nuevo servicio; pregunte por estos para evitar sorpresas.
penalty
A fine or extra cost for breaking a rule, like canceling a contract early.
Una multa o costo extra por romper una regla, como cancelar un contrato antes de tiempo.
processed
Handled or completed, as in finishing a request like adding a service.
Manejado o completado, como en finalizar una solicitud como agregar un servicio.
Key Sentences
Important phrases to remember and practice
I'd like to inquire about adding an international calling package to my current phone plan.
This polite request uses 'I'd like to' for making inquiries; useful for starting customer service calls to ask about changes, showing formal politeness.
Esta solicitud educada usa 'I'd like to' para hacer consultas; útil para iniciar llamadas de servicio al cliente para preguntar sobre cambios, mostrando cortesía formal.
Do you frequently call specific countries, or are you looking for a more general international calling solution?
A yes/no question with 'or' for options; helpful for customer service reps to clarify needs, using 'frequently' to discuss habits.
Una pregunta sí/no con 'o' para opciones; útil para representantes de servicio al cliente para aclarar necesidades, usando 'frequently' para discutir hábitos.
What are the rates and package options for those destinations?
A wh-question asking for details on prices and choices; practical for inquiring about costs in services, focusing on specific items like 'those destinations'.
Una pregunta wh que pide detalles sobre precios y opciones; práctica para indagar sobre costos en servicios, enfocándose en elementos específicos como 'esos destinos'.
It offers unlimited calls to landlines and mobiles in both countries for an additional $10 a month.
Describes a service benefit using present simple tense; useful for explaining features, with 'offers' for what a package provides and 'additional' for extra costs.
Describe un beneficio del servicio usando el presente simple; útil para explicar características, con 'offers' para lo que un paquete proporciona y 'additional' para costos extras.
Are there any activation fees or long-term commitments with that?
Yes/no question with 'or' for alternatives; important for checking hidden costs, using 'with that' to refer to a previous option.
Pregunta sí/no con 'o' para alternativas; importante para verificar costos ocultos, usando 'con eso' para referirse a una opción anterior.
There are no activation fees for 'Global Connect', and it's a month-to-month add-on, so you can cancel it anytime without penalty.
Explains terms with 'no' for negatives and 'so' for results; useful for reassuring customers, highlighting flexibility like 'month-to-month'.
Explica términos con 'no' para negativos y 'so' para resultados; útil para tranquilizar a los clientes, destacando la flexibilidad como 'month-to-month'.
I'd like to go ahead and add the 'Global Connect' package then, please.
'Go ahead' means to proceed; a decision-making phrase for confirming actions, polite with 'please' in service interactions.
'Go ahead' significa proceder; una frase de toma de decisiones para confirmar acciones, cortés con 'please' en interacciones de servicio.
Is there anything else I can assist you with today?
Standard closing question in customer service using 'can assist' for offering help; shows politeness and checks for more needs before ending.
Pregunta estándar de cierre en el servicio al cliente usando 'can assist' para ofrecer ayuda; muestra cortesía y verifica si hay más necesidades antes de terminar.