Dealing with Minor Issues (Lost Item/Delay)
A passenger has a minor issue, such as realizing they left something on the bus/train or asking about a service delay.
一位乘客遇到了一个小问题，例如意识到他们把东西落在公交车/火车上，或者询问服务是否延误了。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
umbrella
An umbrella is a portable device used to protect from rain or sun. In this dialogue, it's the lost item. You can say 'I left my umbrella' when reporting a forgotten one.
伞是一种便携式装置，用于防护雨水或阳光。在这个对话中，它是丢失的物品。报告遗忘物品时，你可以说“我把伞落下了”。
route
A route is the path or line that a bus or train follows. For example, 'Route 10' means bus number 10. Use it when asking about or describing public transport lines.
路线是公交车或火车所遵循的路径或线路。例如，'10号路线'表示10号公交车。在询问或描述公共交通线路时使用。
describe
To describe means to give details about something's appearance or features. Here, it's used to help identify a lost item. Say 'Can you describe it?' to get more information.
描述意味着提供某物外观或特征的细节。这里，它用于帮助识别丢失的物品。说“能描述一下吗？”以获取更多信息。
got off
'Got off' is the past tense of 'get off,' meaning to leave a bus or train. It's common in transit conversations. For example, 'I got off at the station.'
'Got off' 是 'get off' 的过去式，意思是从公交车或火车上下来。在交通对话中很常见。例如，'我在车站下车了。'
lost and found
Lost and found is a place or service where lost items are kept until claimed. In public places like stations, report items there. Say 'Check the lost and found' when helping someone.
失物招领是一个地方或服务，用于存放失物直到失主认领。在车站等公共场所，报告物品时去那里。帮助别人时可以说‘去失物招领处查查’。
depends
'Depends' means it changes based on the situation. Short for 'It depends.' Use it for uncertain answers, like 'How long? It depends on the traffic.'
‘视情况而定’的意思是根据情况而变化。是‘It depends.’的缩写。用于不确定的回答，比如‘要多久？取决于交通情况。’
turned in
'Turned in' means handed over to authorities, like a lost item to lost and found. In this context, 'if it hasn't been turned in' means not reported yet.
'Turned in' 意为交给当局，比如将丢失物品交给失物招领处。在这个语境中，'if it hasn't been turned in' 意为尚未报告。
关键句型
需要记住和练习的重要短语
Excuse me, I think I left my umbrella on the last bus.
This is a polite way to start a conversation about a problem. 'Excuse me' interrupts nicely, 'I think' shows uncertainty, and 'left' means forgot. Use it when reporting a lost item in public places.
这是开始谈论问题的一种礼貌方式。'Excuse me' 礼貌地打断，'I think' 显示不确定性，'left' 意思是忘记了。在公共场所报告丢失物品时使用。
Can you describe your umbrella, please?
This question asks for details to identify something. 'Describe' means explain appearance. It's useful for service workers helping with lost items. Add 'please' for politeness.
这个问题是为识别某物而询问细节。「Describe」意为解释外观。这对帮助找回丢失物品的服务人员很有用。添加「please」是为了礼貌。
I got off at the Main Street stop, around 3:15 PM.
This gives location and time details. 'Got off' is past tense for leaving transport. 'Around' means approximately. Use this pattern to provide specifics in reports or directions.
这提供了位置和时间细节。「Got off」是离开交通工具的过去时。「Around」意思是大约。使用这种模式在报告或指示中提供具体细节。
We'll check the lost and found.
This promises action on a lost item. 'We'll' is short for 'we will,' future tense. It's reassuring in customer service. Use it to show you're helping with a problem.
这承诺了对丢失物品的行动处理。「We'll」是「we will」的缩写，未来时态。在客户服务中，它给人安心感。使用它来显示您正在帮助解决问题。
Can I take your name and phone number?
This asks for contact info politely. 'Take' here means record. Common in services for follow-up. Respond with 'Certainly' to agree politely.
这是礼貌地询问联系信息的表达方式。这里的「Take」意为记录。在服务中用于后续跟进很常见。用「Certainly」礼貌地同意回应。
It depends. We usually do a sweep after the bus completes its run.
'It depends' answers variable questions. 'Usually' shows common practice, 'sweep' means quick check. Useful for explaining processes that vary, like in delays or checks.
“这取决于”回答可变的问题。“通常”显示常见做法，“sweep”意为快速检查。有助于解释那些变化的过程，比如延迟或检查。
You're welcome. Have a good day!
'You're welcome' responds to thanks. 'Have a good day' is a friendly goodbye. Use this ending in service interactions to be polite and positive.
「You're welcome」是对感谢的回应。「Have a good day」是一个友好的告别语。在服务互动中使用这个结尾可以显得礼貌且积极。