Cancelling with Short Notice
The customer needs to cancel a reservation very close to the booking time (e.g., within a few hours), apologizing for the late notice and hoping to avoid a cancellation fee.
顾客需要在预订时间前很短时间内取消（例如，在几小时内），为晚通知道歉并希望能避免取消费用。
对话
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词汇
对话中的必备词汇和短语
reservation
A booking or arrangement to use a service, like a table at a restaurant, at a specific time.
一种预订或安排，用于在特定时间使用服务，例如在餐厅预订一张桌子。
cancel
To stop or end a planned event or booking, often because of a change in plans.
停止或结束计划中的事件或预订，通常是因为计划变更。
short notice
A very small amount of time given before making a change, like canceling close to the event time.
在进行变更前给出的非常短的时间，例如在事件时间附近取消。
unexpected
Something that happens suddenly and was not planned or anticipated.
突然发生且未被计划或预料到的事情。
apologize
To express regret or say sorry for doing something wrong or causing trouble.
表达遗憾或为做错事或造成麻烦而说对不起。
inconvenience
A situation that causes trouble or difficulty to someone else.
给他人造成麻烦或困难的情况。
cancellation fee
A charge or penalty paid when you cancel a booking, especially if done late.
取消预订时支付的费用或罚款，特别是如果取消较晚。
waive
To choose not to apply a rule or fee, often as a kindness in special situations.
选择不适用规则或费用，通常在特殊情况下作为善意。
关键句型
需要记住和练习的重要短语
I'm so sorry to call so last minute, but something unexpected has come up.
This sentence politely explains a late cancellation due to an emergency. 'Has come up' is an idiom meaning 'has happened suddenly.' Use it when apologizing for short-notice changes to show politeness.
这个句子礼貌地解释了因紧急情况而迟到的取消。'Has come up'是一个习语，意思是'突然发生'。在为短通知变更道歉时使用它，以显示礼貌。
We're going to have to cancel our reservation.
A direct but polite way to state the need to cancel. 'Have to' expresses necessity. This is useful in service situations to clearly communicate your request without being rude.
一种直接但礼貌的方式来表达取消的需要。'Have to' 表达必要性。这在服务情况下很有用，可以清楚地传达您的请求而不失礼。
I truly apologize for any inconvenience this might cause.
This shows sincere regret for potential trouble. 'Truly apologize' adds emphasis to sincerity. Use it after making a request that affects others, like cancellations, to maintain good relations.
这表达了对潜在麻烦的真诚遗憾。'Truly apologize' 强调了诚意。在提出影响他人的请求后使用，例如取消，以维护良好关系。
Is there any way to avoid a cancellation fee in this situation?
A polite question asking for an exception. 'Is there any way' softens the request. This is practical for negotiating fees in bookings, helping you sound respectful while seeking help.
一个礼貌地询问例外的提问。'有没有什么办法'柔化了请求。这在预订中谈判费用时很实用，帮助你听起来尊重的同时寻求帮助。
Let me check for you, given the circumstances.
This offers to investigate a problem politely. 'Given the circumstances' means 'considering the situation.' Use it in customer service to buy time and show empathy.
这提供了一种礼貌地调查问题的表达方式。'鉴于目前的情况'的意思是'考虑到情况'。在客服中使用它来争取时间并显示同理心。
We can waive the cancellation fee this time.
This informs someone that a fee is not required. 'Waive' means to forgive it. It's useful for service staff to respond positively, making the customer feel valued.
这告诉某人不需要支付费用。'Waive'意思是免除它。这对服务人员积极回应很有用，让客户感到被重视。
Thank you so much for your understanding and for waiving the fee.
Expresses deep gratitude for help. 'So much' intensifies thanks. Use this after receiving good service to end interactions positively and build rapport.
表达了对帮助的深深感激之情。'So much' 加强了感谢的力度。在收到良好服务后，使用此句可以积极结束互动并建立 rapport。