Arranging Return Shipping and Logistics
After the return is approved, the customer discusses with customer service how to package the item, obtain a return label, and arrange for the item to be shipped back.
退货获批后，顾客与客服讨论如何包装商品、获取退货标签以及安排商品寄回。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
approve
To officially agree to or accept something, like a request. In this context, it means the company has okayed the return.
正式同意或接受某事，例如请求。在这种情况下，它意味着公司已批准退货。
package
To wrap or put an item into a box for shipping. It's a verb here, meaning to prepare something safely for sending.
将物品包装或放入盒子中以便运输。这里是动词，意思是将某物安全地准备好发送。
securely
In a safe and protected way to avoid damage. Use this adverb when talking about packing items carefully.
以安全和受保护的方式避免损坏。在谈论仔细打包物品时使用这个副词。
return label
A printed sticker or tag with address and postage for sending an item back to the seller. Common in online shopping returns.
带有地址和邮资的打印标签或贴纸，用于将物品寄回卖家。在在线购物退货中常见。
affix
To stick or attach something firmly, like pasting a label on a box. It's a formal word often used in instructions.
将某物牢固地粘贴或附着，比如在盒子上贴标签。这是一个正式的词，常用于说明中。
drop off
To leave a package at a location, like a shipping store, without needing pickup. Phrasal verb for delivering items yourself.
将包裹留在某个地点，比如寄送商店，而无需取件。自助交付物品的短语动词。
pickup
When a service comes to your home to collect a package. In returns, it might cost extra, as mentioned here.
当服务上门取走您的包裹时。对于退货，可能会有额外费用，如本文所述。
tracking number
A unique code on a label to follow a package's location online. Essential for monitoring shipments in e-commerce.
标签上用于在线跟踪包裹位置的唯一代码。对于电子商务中的发货监控至关重要。
straightforward
Simple and easy to understand or do. Use this adjective to describe clear processes, like the return steps.
简单且易于理解或执行。使用这个形容词来描述清晰的过程，例如退货步骤。
关键句型
需要记住和练习的重要短语
Could you walk me through the next steps?
This is a polite way to ask for a step-by-step explanation. Use it when you need guidance on a process, like returns. 'Walk me through' is an idiom meaning to explain in detail.
这是礼貌地请求逐步解释的一种方式。当您需要关于某个过程的指导时使用，比如退货。'Walk me through' 是一个习语，意思是详细解释。
Now that your return is approved, you'll need to package the item securely.
This sentence uses 'now that' to show a condition after something happens, followed by future obligation with 'you'll need to.' Useful for explaining next actions after approval in customer service.
这句话使用 'now that' 来表示某事发生后的条件，接着用 'you'll need to' 表示未来的义务。在客户服务中解释批准后的后续行动很有用。
Do I need to print a return label myself?
A yes/no question asking about personal responsibility. 'Myself' emphasizes doing it alone. Common in situations where you're checking if you handle a task or if help is provided.
一个询问个人责任的“是/否”问题。“Myself”强调独自完成。在检查是否自己处理任务或提供帮助的情况中常见。
I've just sent an email to your registered address with a pre-paid return label attached.
Past perfect 'I've just sent' shows a recent action. 'Attached' means included as a file. Useful for informing customers about digital instructions sent via email.
过去完成时 'I've just sent' 表示最近的动作。'Attached' 意思是作为文件包含在内。用于告知客户通过电子邮件发送的数字说明。
You can either drop it off at any authorized UPS location, or if you prefer a pickup, you can schedule one.
This gives options using 'either...or' for choices, and 'if you prefer' for alternatives. Great for customer service when explaining shipping methods.
这使用'either...or'来提供选择选项，并用'if you prefer'表示备选方案。在解释运输方法时的客户服务非常棒。
The tracking number is usually located near the barcode on the label.
Descriptive sentence with 'usually' for common positions. 'Located near' means positioned close to. Helps in explaining how to find details on labels for tracking.
带有 'usually' 的描述性句子，用于常见位置。'Located near' 表示位于附近。有助于解释如何在标签上找到跟踪详情。
That sounds pretty straightforward. Thanks for all your help!
'Sounds straightforward' expresses that something seems simple. 'Pretty' softens the adjective. Use this to end a conversation positively after getting clear instructions, followed by thanks.
‘Sounds straightforward’表示某事听起来很简单。‘Pretty’柔化了形容词。在获得清晰指示后，用这个来积极结束对话，并附上感谢。