Requesting Assistance for a Larger Item
A customer needs to find a bulky item like a large bag of pet food, a case of water, or a household cleaning supply, and might need help locating or moving it.
顾客需要寻找大件商品，如大袋宠物食品、箱装水或家用清洁用品，可能需要帮助定位或搬运。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
aisle
A long pathway between shelves in a store where products are displayed. Use it to ask about locations, like 'Which aisle is the cereal in?'
商店中货架之间的长通道，产品在其中展示。用于询问位置，例如“麦片在哪个通道？”
shelf
A flat surface in a store or on furniture for holding items. In stores, items are placed on top, middle, or bottom shelves.
商店或家具上用于放置物品的平面。在商店中，物品放置在上层、中层或下层架子上。
dairy
The section in a supermarket for milk products like milk, cheese, and yogurt. It's a common store area to reference for directions.
超市中牛奶制品（如牛奶、奶酪和酸奶）的区域。这是参考方向时常见的商店区域。
cart
A wheeled basket used for carrying shopping items around a store. Also called a shopping cart or trolley in some places.
一种带轮子的篮子，用于在商店中运送购物物品。在一些地方也称为购物车或手推车。
assistance
Help or support from someone. In stores, you can ask for assistance with finding or carrying items.
来自某人的帮助或支持。在商店中，您可以请求协助来查找或携带物品。
checkout
The place in a store where you pay for your items. It's where the cashier is located.
商店中支付物品费用的地方。这是收银员所在的位置。
关键句型
需要记住和练习的重要短语
Excuse me, I'm looking for dog food, the really big bags. Do you know where I can find them?
This is a polite way to start a conversation and ask for directions to specific items. Use 'Excuse me' to get attention, and 'I'm looking for' followed by the item. It's useful in stores to specify details like size.
这是开始对话并询问特定物品位置的礼貌方式。使用‘打扰一下’来吸引注意力，然后用‘我在找’加上物品。在商店中指定大小等细节很有用。
Our pet food aisle is usually in Aisle 12, towards the back of the store.
This gives clear directions using store terms like 'aisle' and location words like 'towards the back.' It's a common response pattern for store staff; learners can use similar structures to describe locations.
这使用像“货架”和“向后部”这样的商店术语和位置词，给出清晰的方向。这是商店员工的常见响应模式；学习者可以使用类似的结构来描述位置。
Go straight past dairy and you'll see the signs for pet supplies.
This uses directional language like 'go straight past' and references landmarks like 'dairy.' The future 'you'll see' makes it helpful and reassuring. Practice this for giving or following directions in stores.
这使用了像 'go straight past' 这样的方向语言，并引用了像 'dairy' 这样的地标。未来的 'you'll see' 使其helpful且reassuring。在商店给出或跟随方向时练习这个。
If I can't lift it myself, do you have carts or can someone help me get it to the checkout?
This asks for practical help with heavy items using conditional 'if' and alternatives with 'or.' It's useful for bulky purchases; shows how to request assistance politely.
这使用条件'if'和'or'来请求重物的实际帮助。适用于体积大的购买；展示了如何礼貌地请求帮助。
We do have carts available right at the entrance.
This confirms availability with 'we do have' for emphasis and specifies location with 'right at the entrance.' It's a helpful response; learners can use 'do' for strong yes answers.
这通过'we do have'强调确认可用性，并用'right at the entrance'指定位置。这是一个有帮助的回应；学习者可以用'do'来表示强烈的肯定回答。
You're welcome! Let me know if you need anything else.
A standard polite closing after helping. 'You're welcome' responds to thanks, and 'let me know if' offers more help. Use this to end conversations positively in service situations.
帮助后的标准礼貌结束语。'不客气'是回应感谢，'如果需要请告诉我'是提供更多帮助。在服务情境中用此积极结束对话。