Inquiring About Holiday Hours
A customer wants to know if the store hours are different on an upcoming public holiday (e.g., Christmas, New Year's Day, Thanksgiving).
顾客想知道商店在即将到来的公共假日（如圣诞节、元旦、感恩节）的营业时间是否有所不同。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
wondering
This is a polite way to say you are curious or want to ask about something. Use it in questions like 'I was wondering if...' to sound gentle and not too direct, especially when calling a store.
这是礼貌地表示你好奇或想询问某事的方式。在像‘I was wondering if...’这样的问题中使用，以听起来温和而不太直接，尤其是在打电话给商店时。
upcoming
Means something that is going to happen soon. For example, 'upcoming holiday' refers to a holiday that is coming next, like Christmas. It's useful for talking about future events.
意为即将发生的事情。例如，'upcoming holiday' 指的是下一个假期，比如圣诞节。它在谈论未来事件时很有用。
holiday
A special day when people celebrate or take time off work, like Christmas or New Year's Day. In this context, it affects store hours. In the US, holidays often change business times.
人们庆祝或休假的特殊日子，比如圣诞节或元旦。在这个语境中，它会影响商店的营业时间。在美国，假期往往会改变营业时间。
closed
Means the store is not open for customers. Use it to ask or confirm if a business is shut on certain days, like 'closed all day' during holidays.
意味着商店不对顾客开放。使用它来询问或确认某家企业是否在某些日子关门，比如假期期间的“全天关闭”.
standard
Refers to the usual or normal way something is done. For example, 'standard hours' means the regular opening times, not special ones for holidays.
指某事物的通常或正常做法。例如，'standard hours' 指常规开放时间，而不是节假日的特殊时间。
assist
Means to help someone. It's a polite word used by customer service, like 'Can I assist you?' to offer support in a store or over the phone.
意思是帮助某人。它是客服使用的礼貌用语，比如 'Can I assist you?' ，用于在商店或电话中提供支持。
关键句型
需要记住和练习的重要短语
Hi there! I was wondering if you could tell me about your store hours for the upcoming Christmas holiday?
This is a polite opening to ask for information over the phone or in person. 'I was wondering if...' softens the request, making it sound friendly. Use it when inquiring about schedules to show respect. Grammar: Past continuous 'was wondering' for politeness.
这是一个礼貌的开场白，用于电话或当面询问信息。'I was wondering if...' 缓和了请求，使其听起来友好。在询问时间表时使用它来显示尊重。语法：使用过去进行时 'was wondering' 来表示礼貌。
Are they different than usual?
A simple follow-up question to check for changes. 'Than' compares to the normal situation. Useful for confirming variations in routines, like store hours. It's short and direct for intermediate learners to practice comparisons.
一个简单的跟进问题，用于检查变化。'Than'用于与正常情况进行比较。有助于确认日常例行公事的变异，例如商店营业时间。它简短直接，适合中级学习者练习比较。
On Christmas Eve, December 24th, we'll be open from 9 AM to 6 PM.
This describes specific times using dates and clock times. 'We'll be open' means future availability. Practice this pattern for giving or asking about hours: 'from [time] to [time]'. Helpful for real-life scheduling.
这描述了使用日期和时钟时间来表示特定时间。'We'll be open' 表示未来的可用性。练习这个模式来提供或询问营业时间：'from [time] to [time]'。对现实生活中的调度很有帮助。
Okay, so closed on Christmas Day. Got it.
A way to confirm understanding and summarize. 'Got it' is informal for 'I understand'. Use this to show you've noted the info and keep the conversation moving. Grammar: 'So' for summarizing key points.
一种确认理解并总结的方式。'Got it' 是 'I understand' 的非正式说法。使用这个来表示你已经记住了信息并继续对话。语法：'So' 用于总结关键点。
What about New Year's Eve and New Year's Day?
This asks about additional similar topics. 'What about...?' is a natural way to extend the question. Useful in conversations to get more details without repeating the full inquiry.
这是在询问额外的类似话题。'What about...？' 是一种自然的方式来扩展问题。在对话中很有用，可以获得更多细节而无需重复完整的询问。
For New Year's Eve, December 31st, we'll operate with our standard Sunday hours, which are 10 AM to 5 PM.
Explains hours using relative clause 'which are...' for more info. 'Operate with' means to follow certain rules. This sentence teaches describing routines; use it to respond to customer questions professionally.
使用关系从句“which are...”来解释营业时间，以提供更多信息。“Operate with”意为遵守某些规则。此句教导如何描述日常事务；用它来专业地回答客户问题。
Perfect, thank you so much for the detailed information! That helps a lot.
A grateful closing. 'Thank you so much' emphasizes appreciation, and 'that helps a lot' shows benefit. Use this to end positively after getting useful info. 'Detailed' means with many specifics.
一个感激的结尾。'Thank you so much' 强调感激，'that helps a lot' 显示益处。在获得有用信息后使用此句以积极结束。'Detailed' 意味着有很多具体细节。
You're very welcome! Is there anything else I can assist you with today?
Standard polite response and offer for more help. 'You're welcome' replies to thanks; 'Is there anything else...' keeps the service open. Essential for customer service roles or polite interactions.
标准礼貌回复和提供更多帮助的提议。'You're welcome' 是对感谢的回复；'Is there anything else...' 保持服务开放。对于客服角色或礼貌互动至关重要。