Situations
Choose from 5 conversations to practice
Filling a Prescription
A customer presents a doctor's prescription to the pharmacist to get their prescribed medication and possibly asks about dosage or side effects.
Asking for Over-the-Counter Medicine Recommendation
A customer describes their symptoms (e.g., headache, cold) to a pharmacist or pharmacy assistant and asks for a suitable over-the-counter medication.
Inquiring About Dosage and Instructions
After receiving medicine, the customer asks the pharmacist for clear instructions on how and when to take it, or if there are any food/drug interactions.
Checking Stock or Price of a Specific Item
A customer requests a specific medicine or health product by name and asks if it's in stock and what its price is.
Returning or Exchanging Medicine
A customer approaches the counter to return or exchange a purchased medicine due to a mistake, allergic reaction, or change of mind, inquiring about the pharmacy's policy.