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Using the Self-Service Kiosk

A patron uses an automated self-service kiosk to select a movie, choose seats, and pay for tickets, potentially needing assistance or encountering minor issues.

Dialogue

Listen and follow along with the conversation

1
Customer (Male)
Okay, so this is the self-service kiosk. Let's see... 'Select Movie'… Aha! 'The Great Escape.' That's the one we want.
2
Partner (Female)
Perfect! How many tickets do we need? Just two, right?
3
Customer (Male)
Yeah, two adult tickets. Now for the seats... Hmm, it's showing the seating chart. Which ones look good? Front row is probably too close.
4
Partner (Female)
Definitely. How about those two in the middle, G5 and G6? They always have the best view.
5
Customer (Male)
Good choice. Clicking G5 and G6... Alright, it's asking for payment. Credit card okay?
6
Partner (Female)
Yeah, that's fine. Just insert it right there where it lights up.
7
Customer (Male)
Okay, inserted... And... 'Processing payment.' Hopefully, it goes through quickly. Sometimes these machines can be a bit slow.
8
Partner (Female)
Fingers crossed! Oh, look, it says 'Payment successful' and the tickets are printing out! Perfect!
9
Customer (Male)
Awesome! Grab them. Now we just need to find our screen.

Vocabulary

Essential words and phrases from the dialogue

kiosk

A small machine or booth where you can buy tickets or get services automatically, like at a movie theater.

select

To choose or pick something from options, such as a movie from a list on a screen.

seating chart

A diagram or map that shows the arrangement of seats in a theater, helping you pick your spots.

adult tickets

Tickets for grown-ups, usually more expensive than child tickets, for people 18 and older.

payment

The act of giving money to buy something, like tickets at a kiosk.

credit card

A plastic card used to pay for things electronically, without using cash.

insert

To put something into a slot or place, like sliding a card into a machine.

processing

When a machine is handling or checking something, like verifying your payment.

Key Sentences

Important phrases to remember and practice

Okay, so this is the self-service kiosk.

This sentence introduces a location or device casually. 'Okay, so' is a common filler to start explaining. Useful for guiding someone in public places like theaters.

How many tickets do we need?

A question to confirm quantity. 'How many' asks for a number, and 'do we need' uses present simple for general needs. Great for shopping or booking situations.

Yeah, two adult tickets.

An agreement and specification. 'Yeah' is informal for 'yes,' and it specifies the type. Use this to confirm orders clearly in service interactions.

Which ones look good?

Asking for an opinion on choices. 'Which ones' refers to options, and 'look good' means appear suitable. Helpful when deciding seats or items together.

How about those two in the middle, G5 and G6?

Suggesting an option politely. 'How about' introduces a suggestion, and it specifies locations. Use this in group decisions to propose ideas without being pushy.

It's asking for payment.

Describing what a machine requires. Present continuous 'is asking' shows ongoing action. Useful for explaining tech interactions step by step.

Just insert it right there where it lights up.

Giving instructions simply. 'Just' softens the command, and 'where it lights up' describes the spot. Ideal for helping with machines or devices.

Payment successful.

A short confirmation of success. This is like a status message; use it to report positive results in transactions. No verb needed for brevity in announcements.