Initial Call for Repair Request
The customer makes the first call to an appliance repair service, briefly explaining the type of appliance and the general issue to schedule a technician visit.
El cliente realiza la primera llamada a un servicio de reparación de electrodomésticos, explicando brevemente el tipo de aparato y el problema general para programar una visita de un técnico.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
schedule
To arrange or book a time for something, like an appointment. In this dialogue, it's used to book a repair visit.
Arreglar o reservar un tiempo para algo, como una cita. En este diálogo, se usa para reservar una visita de reparación.
refrigerator
A kitchen appliance that keeps food cold, often called a 'fridge' informally. Here, it's the item needing repair.
Un electrodoméstico de cocina que mantiene la comida fría, a menudo llamado 'fridge' de manera informal. Aquí, es el artículo que necesita reparación.
cooling
The process of making something cold. In the context, it refers to the refrigerator's function not working well.
El proceso de hacer algo frío. En el contexto, se refiere a que la función del refrigerador no funciona bien.
contact number
Your phone number for reaching you easily. It's important to share this when booking services.
Tu número de teléfono para contactarte fácilmente. Es importante compartirlo al reservar servicios.
confirm
To check or make sure information is correct. Used here to verify the problem details.
Comprobar o asegurarse de que la información es correcta. Se usa aquí para verificar los detalles del problema.
issue
A problem or difficulty. In repair talks, it means the fault with the appliance.
Un problema o dificultad. En conversaciones de reparación, significa la avería del electrodoméstico.
technician
A skilled worker who repairs machines or appliances. The service sends one to fix the refrigerator.
Un trabajador cualificado que repara máquinas o electrodomésticos. El servicio envía uno para arreglar el refrigerador.
diagnose
To identify what is wrong with something. The technician will do this at the customer's home.
Identificar qué está mal con algo. El técnico lo hará en el hogar del cliente.
Key Sentences
Important phrases to remember and practice
I'd like to schedule a repair for my refrigerator.
This is a polite way to request a service using 'I'd like to' for making appointments. Useful for starting calls to book repairs; it shows what you need clearly.
Esta es una forma educada de solicitar un servicio usando 'I'd like to' para hacer citas. Útil para iniciar llamadas para reservar reparaciones; muestra claramente lo que necesitas.
Can you please tell me your name and the best contact number for you?
A courteous question to gather basic info, using 'please' for politeness. Great for service reps; intermediate learners can use it to ask for details professionally.
Una pregunta cortés para recopilar información básica, usando 'please' para la cortesía. Genial para representantes de servicio; los aprendices intermedios pueden usarla para pedir detalles de manera profesional.
The main issue is that it's not cooling sufficiently.
Describes a problem simply with 'the main issue is that' clause. Helpful for explaining technical faults; note the use of 'sufficiently' to mean 'enough'.
Describe un problema simplemente con la cláusula 'the main issue is that'. Útil para explicar fallos técnicos; nota el uso de 'sufficiently' para significar 'enough'.
Are there any strange noises or error codes on the display?
Asks for more details about symptoms using 'are there any' for yes/no questions. Useful in troubleshooting; teaches listing possible issues.
Pregunta por más detalles sobre los síntomas usando 'are there any' para preguntas sí/no. Útil en la resolución de problemas; enseña a listar posibles cuestiones.
What day and time work best for you, perhaps sometime next week?
Suggests availability with 'work best for you' and 'perhaps' for flexibility. Ideal for scheduling; shows how to propose options politely.
Sugiere disponibilidad con 'work best for you' y 'perhaps' para flexibilidad. Ideal para programar; muestra cómo proponer opciones de manera cortés.
Next Tuesday afternoon would be perfect, if possible. Say, around 2 PM?
Suggests a specific time using conditional 'would be' and 'if possible' for politeness. Practical for responding to schedules; 'say' means 'for example'.
Sugiere un horario específico usando el condicional 'would be' y 'if possible' por cortesía. Práctico para responder a horarios; 'say' significa 'por ejemplo'.
Our technician will come to your address to diagnose the issue.
Explains next steps with future 'will' tense. Useful for reassuring customers; highlights service process in repair scenarios.
Explica los próximos pasos con el tiempo futuro 'will'. Útil para tranquilizar a los clientes; resalta el proceso de servicio en escenarios de reparación.
Do you have any other questions for me now?
Checks if more help is needed using 'do you have any' question form. Common closing in customer service; encourages full communication.
Comprueba si se necesita más ayuda usando la forma de pregunta 'do you have any'. Cierre común en el servicio al cliente; fomenta la comunicación completa.