Reporting a Public Park Maintenance Issue
A citizen calls or visits the city hall's parks and recreation department to report an issue in a local park, such as a broken swing, overgrown grass, or litter.
市民致电或前往市政厅公园娱乐部门报告当地公园的问题，例如秋千坏了、草坪过长或垃圾堆积。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
maintenance
The act of keeping something in good condition, like fixing or cleaning public places. In this dialogue, it refers to park upkeep.
保持某物处于良好状态的行为，例如修理或清洁公共场所。在本对话中，指公园维护。
report
To tell authorities about a problem, often officially. Here, Sarah reports a park issue to city hall.
向当局报告问题，通常是正式的。这里，Sarah向市政厅报告公园问题。
broken
Something damaged and not working properly. Used to describe the swing that needs fixing.
损坏且无法正常工作的事物。用于描述需要修理的秋千。
swing
A playground seat hanging from chains that children swing on. Common in parks for kids.
一个挂在链子上的游乐场座位，孩子们在上面荡秋千。在公园里常见，用于孩子们。
litter
Trash or garbage left in public areas. In the dialogue, it's the waste near the path that needs cleaning.
公共区域遗留的垃圾或废物。在对话中，它是路径附近需要清理的废物。
assess
To examine or evaluate a problem to understand it better. James says they'll assess the broken swing before repairing.
检查或评估问题以更好地理解它。詹姆斯说，他们会在修理前评估损坏的秋千。
repair
To fix something that is broken. Used when talking about fixing the swing or cleaning up litter.
修理坏掉的东西。在谈论修理秋千或清理垃圾时使用。
vigilance
Careful attention to watch for problems. James thanks Sarah for her vigilance in reporting issues.
仔细注意以监视问题。詹姆斯感谢莎拉在报告问题时的警惕性。
关键句型
需要记住和练习的重要短语
Hi, I'm calling to report a maintenance issue at Willow Creek Park.
This is a polite way to start a call about a problem. Use it when contacting services to report something wrong in a public place. 'I'm calling to' shows the purpose of the call.
这是开始关于问题的电话的一种礼貌方式。当联系服务报告公共场所出问题时使用。「我打电话是为了」显示了打电话的目的。
Could you please specify what the issue is?
A helpful question to ask for more details. 'Could you please' makes it polite, and 'specify' means to give exact information. Useful for customer service or when clarifying problems.
这是一个询问更多细节的有用问题。'Could you please' 使它礼貌，'specify' 意味着提供确切信息。适用于客户服务或澄清问题时。
For clarification, is this the swing set near the west entrance or the one closer to the picnic area?
This seeks confirmation to avoid mistakes. 'For clarification' introduces the question politely. Use 'or' to give choices. Helpful in conversations needing precise details.
这是为了避免错误而寻求确认。'为了澄清'礼貌地引入问题。使用'或'来给出选择。在需要精确细节的对话中很有帮助。
We'll send a team to assess and repair it as soon as possible.
This promises action quickly. 'We'll' means 'we will,' future tense. 'As soon as possible' shows urgency. Use this to reassure someone when handling reports.
这承诺了快速行动。'We'll' 意思是 'we will'，未来时态。'As soon as possible' 显示紧急性。在处理报告时用这个来安慰某人。
Is there anything else you noticed?
An open question to check for more issues. 'Anything else' invites additional information. Useful at the end of reporting to ensure nothing is missed.
一个开放性问题，用于检查更多问题。「Anything else」邀请提供额外信息。在报告结束时使用，以确保没有遗漏任何内容。
Thank you very much for reporting these issues, Ms...?
Expresses gratitude while asking for a name politely. 'Ms.' is a formal title for women. Good for professional thanks in service interactions.
表达感谢的同时礼貌地询问姓名。'Ms.' 是对女性的正式称呼。适用于服务互动中的专业感谢。
You can expect these issues to be addressed within the next 2-3 business days.
This gives a timeline for resolution. 'You can expect' means it's likely to happen. 'Within' means not later than. Useful for setting expectations in official responses.
这为解决方案提供了时间表。“You can expect”表示很可能发生。“Within”表示不晚于。在官方回复中设置期望很有用。