Returning or Exchanging Medicine
A customer approaches the counter to return or exchange a purchased medicine due to a mistake, allergic reaction, or change of mind, inquiring about the pharmacy's policy.
顾客走到柜台，因为错误、过敏反应或改变主意而退换购买的药品，并询问药房的政策。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
receipt
A piece of paper given by a store that proves you bought something; it's important for returns to show proof of purchase.
商店给的纸条，证明你买了东西；退货时重要，用来显示购买证明。
policy
The rules or guidelines a store follows, like for returns; use it when asking about store procedures.
商店遵循的规则或指南，例如退货；询问商店程序时使用。
return
To bring back an item to a store for a refund or exchange because of a mistake; common in shopping situations.
由于错误，将物品带回商店以获得退款或交换；购物情况下常见。
packaging
The box or wrapper around a product; stores check if it's unopened to ensure it's unused.
产品周围的盒子或包装；商店检查是否未开封以确保未使用。
seal
A strip or cover that keeps a package closed; if intact, it means the product hasn't been opened.
一种保持包装闭合的条状物或盖子；如果完整无损，则表示产品尚未开封。
refund
Money given back by a store after a return; you can ask for it in cash or on your card.
商店在退货后退还的钱；您可以用现金或卡来要求退款。
processed
Handled or completed, like when a refund is done; it means the action is finished but may take time to show.
已处理或已完成，例如退款完成时；它表示操作已完成，但可能需要时间才能显示。
business days
Weekdays when businesses operate, excluding weekends and holidays; used for timing like refunds taking 3-5 days.
企业运营的平日，不包括周末和节假日；用于时间计算，如退款需3-5天。
关键句型
需要记住和练习的重要短语
Can I return it?
This is a polite way to ask if you can give back an item; use it at the start of a return request. It uses 'can' for permission in a question form.
这是询问是否可以退回物品的礼貌方式；在退货请求的开头使用。它使用 'can' 来在问句形式中表示许可。
Do you have your receipt?
A common question from store staff to check proof of purchase; it's useful for learners to respond yes or no. Simple yes/no question structure.
商店工作人员常用问题，用于检查购买证明；对学习者来说，回答是或否很有用。简单的 yes/no 问题结构。
Our policy states that we can accept returns within 7 days with a receipt.
Explains store rules clearly; useful for understanding formal announcements. 'States that' introduces the rule, and 'within 7 days' specifies time limit.
清晰地解释商店规则；有助于理解正式公告。'States that' 引入规则，'within 7 days' 指定时间限制。
Is the seal still intact?
Asks if the package is unopened; practical for checking item condition. 'Still intact' means undamaged and unchanged.
询问包裹是否未开封；用于检查物品状况很实用。'Still intact' 意思是未损坏且未改变。
Would you like it back on your card or in cash?
Offers choices politely for refund method; great for service interactions. 'Would you like' is a conditional for polite suggestions, with 'or' for options.
礼貌地提供退款方式的选择；非常适合服务互动。'Would you like' 是用于礼貌建议的条件表达，'or' 用于选项。
Your refund has been processed.
Confirms the return is complete; use to inform customers. Present perfect 'has been processed' shows a recent action with ongoing effect.
确认退货已完成；用于通知客户。现在完成时 'has been processed' 表示最近的动作具有持续影响。
Is there anything else I can help you with today?
Standard closing question in customer service to check for more needs; polite and professional. Open-ended question using 'anything else' for additional help.
客服标准结束问题，用于检查更多需求；礼貌且专业。使用 'anything else' 的开放式问题，用于额外帮助。
Thank you so much for your help!
Expresses strong gratitude; useful at the end of interactions. 'So much' emphasizes thanks, making it warmer than simple 'thank you'.
表达强烈的感激之情；适用于互动结束时使用。“So much”强调感谢，使其比简单的“thank you”更温暖。