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Troubleshooting Equipment Issues

器械故障排除

A user encounters a minor issue with a machine (e.g., a sticky button, a strange noise, or a display problem) and asks a staff member for assistance or to report the problem.

用户在使用器械时遇到小问题(例如,按键卡住、异响或显示问题),并向工作人员寻求帮助或报告问题。

对话

聆听并跟进对话

1
John (Male)
Excuse me, Sarah? I'm having a bit of trouble with this treadmill.
打扰一下,莎拉?我这台跑步机有点问题。
2
Sarah (Female)
Oh, really, John? What seems to be the issue?
哦,真的吗,约翰?什么问题?
3
John (Male)
Well, the incline button seems to be stuck. It won't go up or down. And the display is flickering a little.
嗯,坡度按钮好像卡住了。上不去也下不来。而且显示屏也有点闪烁。
4
Sarah (Female)
Hmm, I see. Let me take a look. Sometimes a quick reset can fix these things.
嗯,我明白了。让我看看。有时候快速重启一下就能解决这些问题。
5
John (Male)
I tried hitting stop and starting it again, but it didn't help.
我试过按停止键然后重新启动,但没用。
6
Sarah (Female)
Right, that's usually the first thing. Sometimes it needs a full power cycle. Let me try unplugging it for a moment. If that doesn't work, we'll need to report it for maintenance.
好的,那通常是第一步。有时它需要一次完整的电源循环。我来试着拔掉电源一会儿。如果那不起作用,我们就需要报告给维修部门了。
7
John (Male)
Sounds good. Thanks, Sarah. I just didn't want to break it further.
听起来不错。谢谢,莎拉。我只是不想把它弄得更糟。
8
Sarah (Female)
No problem at all, John. That's what I'm here for. Let's see... ah, it seems to be working now after the reset. The incline button is moving freely. Does the display look stable to you?
没问题,约翰。我就是来解决这些的。让我看看……啊,重启后它似乎正常工作了。坡度按钮也能自由移动了。你觉得显示器稳定了吗?
9
John (Male)
Yes, it looks much better now! Thanks for your help, Sarah. Much appreciated.
是的,现在看起来好多了!谢谢你的帮助,莎拉。非常感谢。
10
Sarah (Female)
You're welcome! Enjoy your workout. And please let me know if you encounter any other issues.
不客气!祝你锻炼愉快。如果遇到其他问题,请告诉我。

词汇

对话中的必备词汇和短语

trouble

Means a problem or difficulty. Use it when reporting an issue, like 'I'm having trouble with this machine.' It's common in everyday conversations about fixing things.

意味着问题或困难。在报告问题时使用,例如“我对这台机器有麻烦。”在关于修理事物的日常对话中很常见。

issue

Refers to a problem or concern. It's a polite way to ask about or describe something wrong, such as 'What seems to be the issue?' Useful in customer service situations.

指问题或担忧。这是询问或描述某事出错的礼貌方式,例如 'What seems to be the issue?'。在客户服务情况下很有用。

stuck

Describes something that cannot move or work properly, like a button that won't respond. Say 'The button is stuck' when explaining a mechanical problem at the gym or home.

描述某物无法正常移动或工作,比如一个没有反应的按钮。在解释健身房或家里的机械问题时,说 '按钮卡住了'。

flickering

Means a light or screen flashing on and off quickly. Use it for display problems, e.g., 'The screen is flickering.' It's practical for describing tech glitches.

意味着灯光或屏幕快速闪烁开和关。用于显示问题,例如,'屏幕在闪烁。' 它对于描述技术故障很实用。

reset

To restart a device to fix minor problems. Common in tech contexts, like 'Let me reset the machine.' Helps in troubleshooting electronics.

重新启动设备以修复小问题。在技术上下文中常见,例如“让我重置机器。”有助于电子产品的故障排除。

maintenance

The process of repairing or keeping equipment in good condition. Use it when something needs professional help, such as 'We need to report it for maintenance.'

修复或保持设备良好状态的过程。当某物需要专业帮助时使用,例如“我们需要报告它进行维护。”

workout

A session of physical exercise. Say 'Enjoy your workout' to wish someone well at the gym. It's a friendly, common phrase in fitness settings.

身体锻炼的一场。在健身房对某人说'Enjoy your workout'来祝愿他们一切顺利。这是健身环境中友好且常见的表达。

关键句型

需要记住和练习的重要短语

I'm having a bit of trouble with this treadmill.

This politely reports a problem. 'A bit of' softens the complaint to be less direct. Useful when asking for help in public places like a gym; it shows politeness and specifies the item.

这礼貌地报告了一个问题。'A bit of'使抱怨柔和,不那么直接。在像健身房这样的公共场所请求帮助时很有用;它显示礼貌并指定项目。

What seems to be the issue?

A helpful question to ask for details about a problem. 'Seems to be' makes it gentle and non-accusatory. Great for service roles; use it to encourage someone to explain without pressure.

这是一个询问问题细节的有用问题。'Seems to be' 使它温和而不指责。非常适合服务角色;用它来鼓励某人无压力地解释。

The incline button seems to be stuck.

Describes a specific problem clearly. 'Seems to be' expresses uncertainty politely. Useful for intermediate learners to report details accurately in troubleshooting scenarios; practice with 'seems' for opinions.

清楚地描述了一个具体问题。'Seems to be' 礼貌地表达了不确定性。对于中级学习者来说,在故障排除场景中准确报告细节很有用;练习使用 'seems' 来表达意见。

Sometimes a quick reset can fix these things.

Offers a simple solution. 'Can fix' shows possibility, and 'these things' refers generally to similar problems. Practical for giving advice; use in casual help situations to suggest easy fixes first.

提供了一个简单的解决方案。'Can fix' 表示可能性,而 'these things' 一般指代类似问题。在给出建议时很实用;在非正式的帮助情境中,使用它来先建议简单的修复方法。

I tried hitting stop and starting it again, but it didn't help.

Explains what you've already attempted. Past tense 'tried' and 'but' show contrast. Helpful when seeking further assistance; it prevents repeating steps and shows you've made an effort.

解释您已经尝试过什么。过去时 'tried' 和 'but' 显示对比。在寻求进一步帮助时很有用;它防止重复步骤并显示您已经努力。

If that doesn't work, we'll need to report it for maintenance.

A conditional statement for next steps. 'If... doesn't work' uses first conditional for future possibilities. Useful in problem-solving dialogues; teaches how to plan alternatives politely.

一个用于下一步的条件语句。'If... doesn't work' 使用第一条件式来表示未来的可能性。在问题解决对话中有用;教导如何礼貌地规划备选方案。

Thanks for your help. Much appreciated.

Expresses gratitude. 'Much appreciated' is a formal yet warm way to say thanks. Ideal for ending helpful interactions; use after receiving assistance to build positive relationships.

表达感激之情。'Much appreciated' 是一种正式却温暖的感谢方式。适合结束有帮助的互动;在收到帮助后使用,以建立积极的关系。

You're welcome! Enjoy your workout.

A polite response to thanks, followed by encouragement. 'You're welcome' is standard; 'Enjoy your workout' adds friendliness. Perfect for service staff; use to end conversations positively in fitness contexts.

对感谢的礼貌回应,后跟鼓励。'You're welcome' 是标准用语;'Enjoy your workout' 增添友好。适合服务人员使用;在健身情境中用于积极结束对话。