Credit Card Service Inquiry
Calling credit card company to discuss account issues, payments, or service changes
Situations
Choose from 6 conversations to practice
Activating a New Credit Card
The customer calls to activate a newly received credit card and may need to confirm personal details or set up a PIN.
Disputing a Transaction
The customer calls to report an unfamiliar or incorrect charge on their statement and initiate a dispute investigation.
Reporting a Lost or Stolen Card
The customer calls to report their credit card lost or stolen, requests immediate cancellation, and asks for a replacement card.
Making a Payment Arrangement
The customer calls to discuss options for making a payment or setting up a payment plan due to financial difficulties.
Inquiring About Rewards/Benefits
The customer calls to understand their credit card's rewards program, inquire about point balances, or redeem benefits.
Changing Account Information
The customer calls to update personal information such as their address, phone number, or email on their credit card account.