Situations
Choose from 5 conversations to practice
01
Making a Reservation and Being Seated
A customer calls to make a reservation or arrives at a restaurant, speaks with the host/hostess, and gets seated at a table.
02
Ordering Food and Drinks
A waiter takes a customer's order for food and beverages, potentially answering questions about menu items or making recommendations.
03
Making Special Requests or Dietary Needs
A customer informs the waiter about allergies, dietary restrictions, or asks for modifications to a dish (e.g., 'no onions', 'sauce on the side').
04
Dealing with a Problematic Dish
A customer discovers an issue with their food (e.g., undercooked, wrong order, cold) and calls the waiter to rectify the situation.
05
Asking for the Bill and Paying
A customer signals for the waiter, asks for the bill, and pays using cash, card, or splits the bill with others.